SaaS operations management, or SaaSOps, refers to the process of overseeing, governing, and securing SaaS (Software as a Service) products within an organization. SaaSOps solutions are designed to give businesses greater control and visibility into their SaaS portfolios. These platforms serve as a central hub where administrators can manage various aspects such as user and team access, licensing, spending, IT workflows, integration integrity, data and access security, policy compliance, and automation of SaaS-related processes. SaaSOps solutions must integrate with a wide range of SaaS offerings and provide automation features, such as automatic role-based permission assignment during onboarding. These tools often overlap with SaaS spend management solutions by offering insights into SaaS usage and cost efficiency. They also share similarities with software asset management systems, particularly when it comes to managing and tracking software solutions. Additionally, SaaSOps platforms can perform functions typically associated with security tools, especially in the area of access management. However, the primary goal of SaaSOps is to act as a comprehensive, centralized platform that provides full visibility and broad functionality for managing, governing, and securing all aspects of a company’s SaaS ecosystem.
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