Atlas on asiakastuen työkalu, joka yhdistää asiakkaan tiedot ja vuorovaikutukset yhteen näkymään, tarjoaa istuntotallenteet, chatbotin, itsepalvelun, monikanavaisen viestinnän ja raportit.
Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas:
- Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline.
- Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording.
- Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience.
- Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center.
- Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface.
- Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox.
- Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.
Vastuuvapauslauseke: WebCatalog ei ole sidoksissa Atlas:en, siihen liittyvä, sen valtuuttama, sen hyväksymä eikä millään tavalla virallisesti yhteydessä siihen. Kaikki tuotenimet, logot ja tuotemerkit ovat omistajiensa omaisuutta.
