Mercury
mercury.ai
Mercury is an easy-to-use, AI-based messaging and live-chat platform for customer experience automation. It enables businesses to provide impactful customer experiences with measurable outcomes on website chat, WhatsApp, and Facebook Messenger. Using conversational AI to take the burden of repetitive service requests off customer-facing teams, Mercury frees up live agents to focus on more complex use cases. Code-free integrations with CRM providers, e-commerce platforms, and conversation design tools allow for an easy connection with Mercury. It gives non-technical teams the ability to build sophisticated service automation with minimal setup overhead and quick time-to-market, and without per-seat charges for live-chat support agents.
Flip CX
flipcx.com
Flip CX is a software company that offers an Alexa-like voice AI experience for businesses to optimize their phone channel for better customer service. Flip CX is backed by Amazon Alexa, Ada, Simon, Attentive, Scop Venture Capital, Bullpen, and Forum Ventures.
Neocom.ai
neocom.ai
We are Neocom, a vibrant and young Saas company striving to provide amazing customer experience to every online shopper. We help businesses to help their customers. Armed with latest technology, we are an exceptional team with an extensive experience. Our AI-powered Guided Selling solution allows you to engage your visitors and let them discover their perfect product within your website. Furthermore you can connect with them via an automatic email function and analyze the first and zero party data you gathered within the Neocom platform. This leads to more engagement, higher conversion rates, higher AOVs and less returns. You can also optimize other departments like Marketing or Procurement, by using the insights generated through Neocom.
DigitalGenius
digitalgenius.com
DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Their AI solution continually learns and evolves from every interaction within their customer network, leveraging more than 50 pre-built use cases, customizable processes, and integrations to help make customers happy. They work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa, and many others to power better customer experiences online. With DigitalGenius, they will: * Deliver a frictionless buyer journey for e-commerce customers * Drive excellence and future growth with AI for e-commerce * Confidently manage unpredictable and seasonal spikes in volume * Proactively address and resolve issues before customers contact them * Meet consumer expectations online and offline * Implement and use e-commerce automation at scale * Empower agents to successfully serve customers at every touchpoint * Quickly achieve Zero Backlog with backlog automation They help businesses deliver exceptional customer experiences with: * A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce businesses around the world * 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes * Proactive interactions providing up-to-date information on deliveries and returns * Best practices learned from a network of the most innovative e-commerce companies, enabling tailored responses and journeys * Customizable integrations and processes tailored to customers' requirements Easily Access DigitalGenius: * Cloud Technology (SaaS) * Always on: 24/7 365 * Multiple languages are available * Get set up in 1 week with no/low code integrations * Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice
konversable
konversable.com
Konversable is a powerful chat solution designed to delight your customers and convert more enquiries. Our solution can be used across many different use cases. The Konversable has been designed to help our clients in a number of ways: * Clients with Live Chat backup enabled can now be notified of incoming live chat requests through the App, and can even chat with users from directly within the App. * All Live Chat functionality present in our cloud-based solution can be used within the App, including the ability to Transfer Chats between departments, and the creation/insertion of Quick Replies to improve ease of use. * Clients can be notified of any leads generated by their bot, ensuring these can be actioned quickly. * Chat transcripts across all messaging channels can be reviewed where these are connected; including Website chats, Whatsapp chats and Messenger chats. Reactive and proactive features to increase enquiries, chats, and conversions.
Floatbot
floatbot.ai
Floatbot is a SaaS based, “no-code”, end-to-end "Generative AI" powered Conversational AI platform that helps Fintechs and Enterprises automate Customer support, increase Customer Experience and Digital on-boarding through AI powered Chatbots and Voicebots. Its DIY “No Code” platform that allows building hybrid bots using advance Workflow builder and Conversational AI tools. Floatbot is recipient of Emerge50 award at NPC [Nasscom Product Conclave] across 10 categories. Floatbot is top 5 in SaaS category! IDC showcases Floatbot as Innovator for Banking and Financial Services in India [11th December 2019] Bots developed in Floatbot can be launched in Web portal, mobile apps (iOS and Android), Facebook Messenger, Slack, Skype, Telegram, Amazon Alexa, Google Assistant, Google Home, Whatsapp. Floatbot also supports Speech to Text and Text to Speech for Voicebots. Floatbot is integrated with Contact Center for Voicebot. Floatbot is hybrid platform, one of the very few globally, that allows development of Omni-channel Chatbot and Voicebot within hours, where-in a Fintech or Bank can develop several bots that will engage or converse with customer across Chat and Voice channels, at different phases of their journey [Customer Support, Lead validation, KYC verification, Redeem Loyalty points, Payment reminders, Feedback loop, Cross-sell/Up-sell Products, etc]. Floatbot allows users to seamlessly switch between voice and chat channel and still maintain past sessions and context.
CBOT
cbot.ai
CBOT is a leading Conversational AI company, providing enterprise-grade AI solutions in Conversational AI and Generative AI. We specialize in enhancing customer experiences in financial services, e-commerce, telecoms, and customer services sectors through AI-based chatbots, helping businesses achieve their goals of increasing customer loyalty and revenue.
Sociocs
sociocs.com
Sociocs is a customer communication tool for your business. It helps you acquire and retain customers, build online reputation, deliver awesome customer service experience, and grow your business. Business texting, Google Maps & WhatsApp chat, online reviews management, web chat, online forms, and SMS notifications using a single tool shared by your team. Supported channels on Sociocs: Facebook Messenger, Facebook Post Comments, Mobile App Reviews, Google Business Reviews, Google Business Messaging, Texting/SMS, Telegram Messaging, Web Chat, WhatsApp Messaging, Website Forms.
Mongoose
hellomongoose.com
From text to chat, make every message count. Mongoose believes that having the right communications between the right people at the right time helps students, alumni and staff reach their goals and aspirations. Colleges and universities enjoy as much as a 200% inquiry increase, a 98% student retention rate, and doubled donations with Cadence, the industry’s first and only solution built by higher ed professionals for higher ed leaders. Cadence engagement solutions empower 750+ institutions to advance and inspire students’ success by increasing enrollment, engagement, retention, and alumni gifts.
Dialogview
dialogview.com
Conversational AI Platform | Omnichannel Integration | AI-Powered Virtual Agent Dialogview is a conversational AI platform that helps enterprises achieve a powerful omnichannel customer experience with communication and collaboration tools. Dialogview will provide a one view interface for various channel interactions, including webchat, SMS, and other popular messaging applications. With the help of real-time collaboration tools, dialogview can humanize the customer experience. Dialogview helps your business to accomplish improved Customer Experience, Customer Journey, and Customer Feedback, thereby enabling 360-degree connectivity with the agent.
Unifonic
unifonic.com
Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. It streamlines conversations at every touchpoint throughout the customer journey by unifying communication channels, messaging apps, and chatbots. Unifonic’s solutions integrate customer communication channels, including text, voice, messaging, and web, into a single platform that enables companies to create stronger customer relationships. As newer channels emerge and user preferences change over time, organizations rely on Unifonic to maximize customer engagement and optimize communication returns on investment. From SMS for online banking to WhatsApp customer service support, Unifonic empowers organizations to transform their customer experiences while allowing them to focus on core business activities without maintaining costly communication infrastructures. Unifonic connects local enterprises with their customers. This includes leading banks, financial institutions and government entities throughout the Middle East and North Africa, as well as healthcare providers, retail and e-commerce, and transport and logistics providers worldwide. With proven expertise in emerging markets since 2006, Unifonic is committed to delivering excellence handling 10+ billion annual transactions for millions of recipients in over 160 countries, backed by a local corporate presence in five countries and a dedicated team of 300+ professionals serving clients 24/7. For additional information about Unifonic, please visit https://www.unifonic.com/.
AiTrillion
aitrillion.com
Experience Marketing Automation Powered With Actionable Artificial Intelligence - Get AiTrillion! AiTrillion is the first-ever SaaS-based Artificial Intelligence enabled – all-in-one marketing platform for eCommerce sellers. It’s 11+ customer engagement channels integrated with analytics built for the eCommerce industry, we at AiTrillion specialize at connecting the dots between millions of customers across 175+ countries. Everything you are looking for is packed under one roof with its Integrated & Innovative features. Email Marketing Automation Loyalty Rewards Program Product Reviews + Q&A Web Push Notifications Affiliate Marketing Recurring Memberships Form Builder Ai Workflow Automation Smart Popups Announcement Bar Product Recommendation
Comments Analytics
commentsanalytics.com
Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement
SocialNowa
socialnowa.io
SocialNowa Chatbot is a Messenger Chatbot and Instagram DM Automation Tool. It is one of the best chatbot automation tools available in the market. It has some additional features which are unique to SocialNowa and are not provided by many of its Competitors. Like Unlimited Contact/Subscribers List, Multiple Bots and Social Media Schedular. With SocialNowa Chatbot making Chatbot Funnels is easy and it helps in converting the deals very fast. The tool makes it super simple for entrepreneurs to sell the product or services inside the chatbot with it’s integration to many payment gateways It also helps in increasing product sales and helps customers find the right product inside Facebook Messenger & Instagram DMs. The SocialNowa makes businesses able to automatically answer product questions, create product quizzes, and send customers to the point of purchase. SocialNowa Chatbot can help in cutting down client acquisition costs massively. Other Features Includes - Facebook Messenger Bot Instagram DM Automation Instagram Auto Comment - Reply Facebook Auto Comment - Reply E-Commerce Feature Digital Product Store Social Media Scheduler Visual Drag and Drop Flow Builder Subscriber Broadcasting Live Chat Fetaure Messenger Opt in Form Chatbot Templates Website Comparision (Upcoming) Hashtag Research (Upcoming) Facebook Interest Explorer (Upcoming) GMB Manager (Upcoming) Data Insight Analytics Integrated Google Sheet
Futr
futr.ai
Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required
Cloodot
cloodot.com
Cloodot is an all-in-one omni channel customer experience management suite. Cloodot facilitates an efficient and consistent workflow to build reputation, engage, and nurture long term relation with customers through multiple digital platforms Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites, SMS/Text numbers etc. through one easy to use dashboard. 1. Better online reputation Easily collect, showcase & respond to more reviews. 2. Easy Omni presence Bring all chats to an easy-to-use multi agent inbox. Direct chat option in Google search to get more enquiries easily. Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. Multiple agents can collaborate and manage channels like WhatsApp, Google messages etc. which is not possible using original native apps. 3. Fast and quality engagement Cut down first & average response times to just seconds from hours. Custom template replies, reminders, tags, tasks, notes etc. 4. Automatic CSAT measurement Automatic CSAT survey on every chat channel to measure quality of engagement. 5. Re-engagement campaigns Generate more revenue from existing customers by sending bulk messages about offers and programs periodically. 6. Workload reduction Automated review replies & Agent-Bot collaborative chat management workflow reduces manpower involvement by 50 - 80%. Makes customer engagement extremely easy for CS agents. 7. Easy supervision Real-time performance monitoring and reporting brings more accountability. Agents become more productive, ultimately resulting in faster & quality experience for customers. 8. Cost reduction Replaces 1/2 a dozen different paid tools. Increases efficiency & reduces overall expenses. 9. Safe access No need to provide CS agents any access to native platforms. Agents won't be distracted by other social media activities. 10. Superior support Dedicated account manager On-Call support No cost staff training No setup cost
Hoory Conversations
hoory.com
Hoory is an AI-powered customer support assistant that helps your business automate customer communications and provide 24/7 support with zero delays, turning every interaction into a perfect customer experience. Powered by conversational AI, machine learning and natural language processing, Hoory goes beyond automation. It understands customer intent, provides relevant answers and enhances customer loyalty, all while saving time and reducing business costs. And in addition to its advanced AI capabilities, Hoory doubles up as a shared inbox, giving your agents a seamless way to communicate with customers. Key Features ● Inbox Take charge of all your customer communications through this complete management system where you can - carry out and keep track of all customer interactions - have your agents take over conversations from your AI assistant - access your customers’ conversation histories and other data (including contact information, location and other identifiers) - filter conversations by tags, query status, assignees, location, etc. - analyze users’ browsing and activity history to better understand their journey - organize conversations by adding tags and notes - mark priority conversations with a star to better identify your select users ● Training Train your AI assistant to provide accurate and efficient support to your customers - identify common customer queries and teach Hoory to provide instant responses for each question - make conversations more interactive and purposeful by adding buttons, links and images - add personalization to each interaction by having Hoory use customers’ name, reference their location, etc. ● Team Collaboration Invite team members to utilize your AI assistant together and support customers collaboratively. Manage individual permissions and assign specific tasks to the right experts. ● Customizable Widget Style Hoory to match your brand identity by naming your widget, choosing one of the many avatar options and setting up the right color scheme. ● Speech Recognition Give your customers more communication options by having your AI assistant effortlessly convert speech to text and vice versa. Upcoming features ● People Access your entire customer base in the People app with advanced search to view and manage all interactions with end-users. ● Multilingual Support Working in a multilingual market? Provide customer support in 100+ languages by training Hoory in multiple languages at once, while creating a single dialogue. ● Forms Collect more customer information and get more out of your AI assistant by using conversations to trigger the right data collection forms. ● Entities Provide higher personalization by creating custom entities and enabling your AI assistant to recognize these entities (e.g. country, email, phone number, account number, etc.) in customer queries, and take conditional actions based on those. ● Dialogues Have your assistant carry out multi-step conversations and create engaging dialogues with your customers.
Pega
pega.com
Pega is a powerful low-code platform that builds agility into the world’s leading organizations so they can adapt to change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help people focus on what matters most, so they can meet today’s customer demands while continuously transforming for tomorrow.
Aritic
aritic.com
Boost your sales process by streamlining your entire sales funnel within Aritic CRM. Know which prospect has the highest conversion value. Manage your contacts based on their sales stage, behavior, and buying intent. Distribute and divide tasks automatically and monitor the entire process until a deal is won or lost. Aritic platform is an unified automation platform. It includes marketing automation, communication automation, sales pipeline CRM application, service desk application and business automation stack designed for B2B businesses. At present there are more than 1800+ business globally, using DataAegis Software Pvt. Ltd. products; which is the parent company of Aritic. Few of the notable customers include- Wunderman, Abbott, BTCC, Dunlop, Manipal Global, Pearson, Paradise Property, Snaplogy, Citrix, Moovely, Avisolve, Magnum, and a couple of Fortune 500 companies.
OneHash
onehash.ai
OneHash CRM is a cloud-based, robust, scalable, agile, affordable and fully featured, FaaS solution with CRM, ERP, HCM, Project Management, Help desk and other SaaS that your company needs, at the prices of FOSS for exponential growth and development. We are determined to serve 95% of the SMBs across the globe with a smart, affordable, agile and secure CRM solution that will ensure sustainable growth. World class service at pocket friendly prices is our USP, and we abide by what we promise.
CodeBaby
codebaby.com
CHATBOTS' NEXT EVOLUTION IS HERE. Our avatars easily integrate with your chat platform or LMS to take automated service to the next level. We're eschewing the Uncanny Valley for relatable, accessible avatars who truly listen, understand, and respond to your users. * One-on-one, conversational interaction with every user * Support and educate customers from arrival through goal completion * Use guided inquiry to make the appropriate recommendations * Let your customers control their own level of assistance and interaction * Assist without judgment and preserve a sense of privacy * Offer further reading and resources where applicable * Gain valuable insights through robust user activity data collection
Certainly
certainly.io
Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across the platforms you run your business on, and we have customers and partners in over 20 countries worldwide. With its no-code Chatbot Builder, the Certainly Conversational AI Platform offers a fun and easy building experience. The product offers high-quality user experiences across channels, seamless integrations with dozens of business systems, and a powerful, proprietary AI that detects any language and offers ready-to-use content in 14+ languages. Certainly is trusted by brands such as Carlsberg, Tiger of Sweden, Booking.com, Rockwool, Trustpilot, Siksilk, Deloitte, Zendesk, and AKQA.
AiSDR
aisdr.com
Get an AI SDR that speaks with prospects in your voice. Make our AI SDR handle all sales emails, personalization, and follow-ups for you. You have ambitious growth targets but a limited sales and marketing budget, resulting in: * not enough sales pipeline * inability to hire more SDRs * lower response and conversion rates from automated email campaigns * lack of time for personalization and multiple outbound campaigns * slow responses leading to reduced conversion rates Get our AI SDR that handles the role of: * Inbound SDR: AiSDR follows up with leads within 10 minutes, boosting conversion up to 78% * Outbound SDR: AiSDR finds new prospects using its database of 700M+ leads, speeding up lead discovery * Marketer: AiSDR syncs with your HubSpot to craft personalized nurturing emails and enroll new leads into campaigns based on their sales journey and intent level * In-house sales rep: AiSDR qualifies leads, collects insights, and flags prospects that need more nurturing Why choose us: * AiSDR is flexible and configurable, sending emails and texts in your tone and brand voice * We personalize emails with LinkedIn and hiring/buyer intent data * AiSDR works on full autopilot, speaking with clients, answering questions, and handling objections hands-free * We follow sales tactics from 50+ experts * We sync your HubSpot active and static lists and automatically update your CRM contact data * We assign you a dedicated customer success manager so you’ll have a 24/7 support * We have built-in email deliverability tools Get AiSDR to run your email outreach. We provide a one-of-a-kind sales AI, 24/7 dedicated support, unlimited leads, and all features unlocked. Come see why our clients achieve ~68% open rates, 5-11% reply rates, and 1-3 meetings booked per 100 leads.
Leadster
leadster.com.br
Discover Leadster, a Conversational Marketing Chatbot to Increase the Generation of Qualified Leads on your Website. Visit and find out more!
Brainfish
brainfi.sh
Brainfish is an AI-powered help center and content platform designed to enhance customer experience. Its primary function is to provide instant answers to customer questions, serving as an automated self-service interface. This AI tool is designed to learn your content, enabling it to deliver accurate and personalized responses to customer queries. The aim is to reduce ticket volumes, improving overall customer satisfaction. In addition, Brainfish offers real-time translation capabilities, serving global customers in their native language by translating your content to suit their language preferences. One of the compelling features of Brainfish is its functionality that provides insights into customer concerns in real time, assisting customer experience teams enhance the efficacy of the content in their knowledgebase. Furthermore, Brainfish enables the majority of customers to self-serve, reducing the need for extensive customer service interactions. The platform is designed for seamless integration with various human-support software such as Zendesk, Intercom, Salesforce and others, ensuring an improved and efficient customer service experience.
SupportBench
supportbench.net
Supportbench is a TOP rated premium customer support software for businesses seeking advanced, affordable, scalable solutions. It boasts features such as dynamic SLAs, a KCS knowledge base, AI-powered ChatGPT knowledge base bots, and customizable dashboards. With Salesforce synchronization, advanced customer portals, chatbot capabilities, and an easy-to-use API, Supportbench enhances customer experiences, optimizes support operations, and empowers teams with actionable insights.
Engagely.ai
engagely.ai
Engagely.ai is a leading No code total CX Platform with out-of-the-box CX automation solutions that helps enterprises automate customer support and engagement & thereby creates exceptional customer experiences. With ready-to-use industry specific pre-built AI models, zero-code environment, intelligent analytics and more, Engagely transforms the future of business communication. The platform is a plethora of modern edge business solutions that includes Contact center cloud, Live chat software, AI Agent assist and Automation Cloud which is a comprehensive suite of AI-powered Intelligent Virtual Assistants (IVAs) which automates support and CX workflows to drive personalized, results-oriented conversations across Chat, Voice, and Email. Engagely's transformative Contact Center Cloud automates end to end support and CX workflows with unified customer and agent experience with minimal deployment time and reduced costs. On top of that, upgrading with Engagely Voice Bot can help deliver real-time, human-like conversations in multiple global languages, wide range of dialects, speaking styles and emotions while providing instant, accurate & personalised responses with automated AI powered intelligent speech recognition and response technology. AI Agent Assist is an another great ad-on to the contact center cloud solution which gives an AI edge to agents with intelligent recommendations in every interaction to help solve complex customer issues faster while improving agent efficiency. The Omnichannel platform with its unique action-intent engine can understand customer intents to drive exceptional engagements across 35+ modern enterprise channels and 120 global languages. Engagely.ai has implemented over 100 enterprise-grade bots for renowned organizations across India, Australia, Canada, Mexico, Myanmar, Peru, Philippines, Singapore, South Africa, Thailand, UAE and US.
ClearTalk
cleartalk.ai
ClearTalk is a no code conversational voice AI platform that allows users and agencies to dial thousands of contacts at the click of a button. Whether you need appointment setting, customer support, interviews, customer touchpoints, or any other phone function you can think of, ClearTalk can automate the process. ClearTalk integrates into thousands of different applications and CRM's for ease of use and convenience.
Zingly.ai
zingly.ai
Zingly.ai is a leader in AI and digital-first CX technology, helping businesses to transform customer service into a strategic asset that drives growth. By combining generative AI with intuitive communication tools, Zingly.ai enables companies to increase revenue, expand wallet share, and drive operational efficiency while delivering exceptional customer experiences.
AI Rudder
airudder.com
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.
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