Surfboard
teamsurfboard.com
Meet Surfboard, the home of your customer support strategy. Leading brands teams like Ruggable, Beauty Pie, and Grow Therapy use Surfboard’s workforce management platform to manage the growth and evolution of their support teams internationally. Surfboard offers a smart, modern WFM to streamline and consolidate operations from forecasting to capacity planning, scheduling and performance analytics. Identify hidden costs and inefficiencies across your entire support function. Unlock the profit-driving opportunity of proactive customer care alongside human and AI service resourcing.
Harri
harri.com
Harri is the global leader in Frontline Employee Experience technologies. The Harri Platform is built for companies with service at the heart of their business and includes solutions for talent attraction, workforce management, employee engagement, and compliance. Harri enables organizations to intelligently recruit, retain, and manage the best talent to run and improve their businesses. It serves over 55,000 restaurant and hotel locations and four million hospitality employees globally, with emerging growth in retail and healthcare. Harri has forged relationships with many of the world’s top hospitality brands by staying laser-focused on its mission to improve the employee experience for frontline teams. Harri welcomed notable customers like Raising Cane’s Chicken Fingers and launched system-wide implementations for Subway in the U.S. and McDonald’s in the U.K. The company’s active user base doubled annually, facilitating 7.2M job applications, 2.6M messages, and the creation of 237K job listings.
SAAS First
saasfirst.com
SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction.
Brainwave
brainwave.so
Improve your business with AI. Automate customer interactions. Simplify lead collection and meeting schedule.
Epsilon3
epsilon3.io
Epsilon3’s software platform manages complex operational procedures, saving operators time and reducing errors. It supports the entire life cycle of a project from integration and testing through live operations. * Interactive real-time synchronized procedures for multiple programs/missions * Embedded release process including approvals, edits, in-line feedback, and tracking changes between revisions * Query-able database of as-run procedures * Manual and automated procedure views and capabilities * Integrated telemetry, command and control, and mission data * Detailed analytics, reports, and dashboards
SocialDog
social-dog.net
SocialDog is an all-In-one Twitter marketing service allowing businesses and individuals to manage their Twitter accounts smartly and efficiently. Features such as account operation management, follower management, engagement analytics and auto-tweet scheduling to help you to optimize your activity and grow your social media presence. SocialDog is Awarded "IT Review Grid Award Leader" for 7 consecutive years and recognized as a smart and efficient Twitter management tool with over 1 million users around the world.
Instabot
instabot.io
Instabot is a conversational marketing platform that allows you to create and launch chatbots that understands your users, and then curates information, answers questions, captures contacts, and books meetings instantly. This is proven to increase conversions and reduce costs. Build, integrate, and launch Instabot on your website, or as a landing page in 20 minutes or less. Quickly leverage data collected by Instabot by porting it over to your CRM, marketing automation, e-mail platforms, or internal portals. Once deployed, you can live chat with customers as well as see rich bot analytics, suggestions for optimization, and edit your bot on the fly. Easily build, launch, and optimize web bots with no technical resources—and make bots sophisticated with AI and natural language processing (NLP). Features of Instabot: • Intuitive Interface for Non-Technical Users • White-labeling + Complete Customization • Full Control of How + When Bot is Seen • Robust + Transparent Analytics • Live-Chat Hand-off • Calendar Integration for Easy, Instabot Scheduling • Natural Language Processing (NLP) • Integration with Salesforce, Eloqua, and Zapier • Email Alerts + Customized Goal Analytics How Instabot Is Different: • Most powerful platform on the market (including AI, Natural Language Processing, and custom coding) • Easy-to-manage • Deep analytics for great insights about your business and customers • Build and launch a chatbot in minutes • Amazing, responsive customer support The best way to compare Instabot is to try it yourself. Set your KPI, and we’ll build you a bot for free. If we can’t improve your conversion metrics or create efficiency, there is no cost to you. Email us for more information at [email protected]
Gleen AI
gleen.ai
At Gleen, our mission is to delight our customers’ customers. Gleen AI is the world’s most accurate and capable generative AI for customer success teams. Our generative AI doesn’t hallucinate, can be deployed in less than 2 hours, integrates with leading help desk solutions, goes beyond simply answering questions by taking actions, and automatically unifies across fragmented knowledge. Gleen is based in Pleasanton, CA, and our team includes veterans from LinkedIn, Microsoft, Uber, Facebook, Siemens, Accenture, and McKinsey & Company.
Zingtree
zingtree.com
Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise applications. Their AI platform analyzes your data to build workflows that trigger relevant actions while reducing resolution times. One foundational platform that works across channels for the agent and customer experience, securely deployed and managed by business users. They specialize in Customer Support Workflow Automation for B2C enterprises, particularly those with complex products, stringent regulatory compliance and diverse customer segments. their primary industry focus includes Healthcare, Financial Services, Insurance, and Consumer Products & Services. - Reduce agent ramp time by up to 85% - Cut up to 70% of your contact center costs - Automate up to 50% of your ticket volumes
Audiense
audiense.com
Everything you need to understand audiences & get better marketing results, social media results, influencer results, media strategies, growth strategies or return on ad spend. Put consumer segmentation and cultural insights at the centre of your strategy and give your teams the ability to understand audiences like never before. Know what inspires your audience, moves them, and influences them.
Clickatell
clickatell.com
Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in the Bay Area and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.
Shyftplan
shyftplan.com
shyftplan is the first cloud native solution for automated shift scheduling. The solution is scalable to thousands of employees, even for complex cases. It takes more than 20 factors into account, for example levels of qualifications of your employees, availabilities and even your machine utilization. shyftplan's powerful AI calculates the correlation between the factors and suggests the ideal shift schedule. This makes shift planning transparent, fair and very time efficient for your team.
PeopleForce
peopleforce.io
PeopleForce is an all-in-one HR platform for the best employee experience. It is one centralized solution to streamline HR processes at every stage of the employee life cycle. Our mission is to help businesses to: - simplify HR processes; - build a high-performance culture; - make recruitment, onboarding, employee engagement, time tracking, leave management, and performance reviews easier. PeopleForce helps move businesses forward whilst focusing on people, not processes. Create an empowering and pleasant place of work.
Eddy
eddy.com
Eddy is the ideal all-in-one HR and payroll platform for small businesses that have outgrown spreadsheets. It offers the key features you need without the complexity and overhead of larger systems, giving you the opportunity to simplify your life by combining multiple tools into one that makes sense for your business. Save time and money with Eddy. Hire, onboard, manage, and pay employees—all in a single, simple system.
Khoros
khoros.com
Khoros Marketing enables clients to simplify their complex social marketing operation to build and protect their brand. Khoros Marketing offers customers: * Social Marketing: Orchestrate, govern, engage, and measure integrated social campaigns in an easy-to-configure and highly adaptable platform. * Intelligence: Stay ahead of your market, your competition, and your audiences with powerful, yet accessible insights based on real-time, unlimited search across public social channels. * Vault: Protect your brand across your social footprint with access and credential management. * Experiences: Inspire audience participation across your digital properties through the power of social UGC. * Key benefits include: Scale your interactions: Bring all your teams, channels, and content into one platform to manage integrated social campaigns. * Protect your brand: Centralized visibility and control over account access, content approval, and teams means protecting brand equity at scale. * Measure what matters: Translate your social performance to metrics that matter to your business with configurable dashboards and data exports. * Crisis management: Stay on top of any crisis by understanding when crises are emerging, and how and when to engage using real-time data and custom notifications. * Competitive intelligence: Develop competitive benchmarks and track your competitors’ campaigns to ensure meaningful brand differentiation.
Kait
kait.ai
KAIT that stands for Kuwait Artificial Intelligence (AI) Technology is the first AI-powered conversational platform in Kuwait and GCC. With its easy integration with social media channels, KAIT can take your business to the next level of customer service, marketing and sales.
Tagshop
tagshop.ai
Tagshop is a social commerce, shoppable UGC and visual shopping platform for eCommerce brands and online stores to activate their user-generated content or brands' social content by tagging products and publish shoppable galleries on their website to increase conversion rate, drive sales, build social trust, engagement, and seamless shopping experiences.
MyOperator
myoperator.com
MyOperator is India's leading cloud communication provider, catering to 10,000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. With a suite of offerings like Corporate line, 360-degree Campaign Management, Office IVR, call analytics, cloud call centre, SMS + WhatsApp campaigns and CRM integration, MyOperator empowers your team to convert every call or interaction into a business opportunity. Why MyOperator? MyOperator is a trusted cloud telephony provider for over 10,000 brands, from large enterprises to SMBs, including Apollo, Dominos, and Razorpay. With a rating of 4.5 on Google, it has also been recognized as a 'champion' in the cloud telephony leadership matrix by SoftwareSuggest and Compare Camp Rising Star Award. Top Products & Features of MyOperator 1. Corporate Line MyOperator Corporate Line streamlines remote team connectivity with a dialler app and virtual numbers for each team member, eliminating the need for corporate SIM cards. With features like call recordings, WhatsApp and CRM integration, and a smart virtual business number, it simplifies communication management and boosts team productivity. 2. Cloud Contact Center MyOperator's Cloud Contact Center is a cloud-based platform that manages customer interactions across multiple channels, with features like WhatsApp Business API, real-time analytics, and AI-powered speech analysis, ensuring business continuity with IVR and VOIP capabilities and CRM integration. 3. Office IVR MyOperator's Office IVR is a cloud-based automated phone system that improves call management for businesses with features like personalised welcome messages, call routing options and follow-up capabilities. It reduces the need for manual transfers, directs calls to the appropriate department or agent and sends automated messages with relevant information to callers. 4.Campaign Management MyOperator's campaign management suite with Voice and WhatsApp is an integrated platform that assists enterprises in executing marketing initiatives, providing features such as campaign performance tracking, automated messaging and call blasting. This solution saves time and resources while enhancing customer data management with OTP alternatives and CRM integration 5. Multi-store Solution MyOperator's Multi-store Solution is a cloud-based platform that streamlines communication between multiple locations, with features like contact routing, call recording, live panel monitoring, and real-time reporting for data analysis. This solution assists businesses in managing their stores and locations more efficiently. 6.VoIP MyOperator's VoIP service offers a comprehensive solution for businesses, including video conferences, call management, notifications, rejection of unauthorised calls, messaging, voice calls and voicemails, screening and recording, speed dial, auto-attendant, and VoIP caller ID. Organisations may streamline their communication operations with the addition of features like IVR, Do Not Disturb (DND), reporting, and call analytics. Additionally, MyOperator's web-calling activation provides better quality of service, and their mobile-first contact centre allows agents to place and receive calls while on the go, meeting the expectations of a hybrid and mobile-centric world. MyOperator call management app comes with permission-based multi-user login. For businesses who want to exercise full control over user rights and don’t want to hinder their and the employees’ work convenience even a tad, our permission-based Multi-User login allows you to do the needful. 1. Super admin: They have complete control of the mobile app and get access to all the reports, both agent and department wise. They can also change the role of other users of the mobile app and have full access to other user’s account. 2. Manager: These managers are the head of the department and have complete access to the user accounts of their department. They don’t have any access to the functionalities of the other departments. 3. Basic: The basic users have access to only their accounts and cannot check the activities of other users or departments.
Senter
senterhq.com
Senter is simple Review Management & SMS marketing software which connects to everyday applications. It's easy to set up, quick to integrate and simple to send powerful SMS marketing campaigns.
OmniOmni
omniomni.io
OmniOmni is a service for customer support and sales via messengers such as WhatsApp, Telegram, Facebook Messenger, Instagram, Viber and Online Chat.
Mouseflow
mouseflow.com
Mouseflow is a behavior analytics tool used by more than 210.000 digital marketing, UX, Product, Startups and Enterprise clients to optimize their website experiences. With Mouseflow, you can: • Find out what happens between your visitors' clicks by watching video recordings of their sessions. • Build 6 types of heatmaps for all your pages automatically to understand what is getting their attention. • Set up funnels to watch where and why your visitors drop. • Use form analytics to improve your lead generation. • Launch feedback campaigns to learn more about your visitors. • Analyze your data any way you need with powerful filtering options available in all plans. • Spend time fixing your website issues rather than finding them by filtering your visits by friction score, our machine-learning tool available at no extra cost and on all plans.
Threado AI
threado.com
Threado AI is an AI Assistant that makes knowledge search obsolete. Powered by GPT-4o, Threado AI provides instant, accurate assistance for your customer facing and internal teams. Make your company knowledge accessible to your team with a secure custom AI agent. Setup in minutes securely, within Slack, MS Teams or as a Chrome extension.
Justclip
justclip.co
JustClip - Information & Knowledge Organizer. Capture information, annotate content, build knowledge connections, and stay organized. For individuals and teams of all sizes. Build an organized digital brain efficiently and productively. Main Features: 1. Capture bookmarks, images, files, video, articles, screenshots 2. Write notes, capture ideas, create interlinking documents 3. Build knowledge base by connecting information. Search knowledge connections with ease 4. Annotate web page, pdf, docx, image 5. Save book notes and quotes 6. QA engine to ask, discuss, and learn from others 7. Powerful search to quickly retrieve everything saved inside JustClip 8. Collaborate with anybody. Manage group of any size with role based permissions 9. Organize the way you want using nested folders, nested clips, tags, category, and more. JustClip for 1. Students 2. Educators - Teachers, Professors, Schools, Colleges 3. Lawyers and Law Firms 4. CA and CA Firms 5. Teams of any size and function
Flywheel
getflywheel.com
Flywheel helps creatives do their best work through a series of well-designed products and resources, including its namesake product, a delightful Wordpress hosting platform, and Local by Flywheel, a fuss-free local development application. The company is laser-focused on crafting sleek and simple tools that allow users to quickly build, launch, and manage any (and all!) of their WordPress sites. From small agencies to giant clients, Flywheel products have helped over 100,000 people scale their business on the WordPress platform.
BugHerd
bugherd.com
BugHerd is the world's leading visual feedback and bug tracking tool for websites. Globally, thousands of great agencies and marketing teams love it for the ease and collaboration it brings to their website projects. BugHerd has revolutionised the way agencies collect and manage website feedback from clients and internal teams. It is perfect for teams and individuals involved in website design and development. With BugHerd you can easily pin feedback directly to specific elements of the web pages. It acts as a transparent layer on the website that is visible only to you and your team. Submitted feedback and bugs are sent to a central Kanban task board that provides full visibility of the project to all stakeholders. BugHerd is a hybrid company with employees working fully remotely, from an office or a mix of the two. The company is headquartered in Melbourne, Australia.
Finmark
finmark.com
Finmark is financial planning software for startups. Create and share financial plans, manage burn rate, and forecast revenue and expenses—without spreadsheets.
Remote Team
remoteteam.com
Global Payroll, PEO and EOR Services, tax compliances, IC contracts, and HR apps. All designed for Remote First teams.
Instabug
instabug.com
Instabug is a software company that provides bug reporting, app performance monitoring, crash reporting, in-app chats, and user surveys for mobile apps. The company founded in 2014.As of September 2019, Instabug has reached over 25,000 companies, 400 millions reported issues and feedbacks received, and 2 billion devices running their SDK worldwide. Instabug's software development kit (SDK) used by Android, iOS, Cordova, Ionic, Xamarin, and web developers during beta testing as well as in live production versions of their apps. It is known for customizable “Shake to Send” feature on the mobile user side and detailed reports on the developer side. Users can attach annotated screenshots, video recordings, and voice notes to supplement their bug reports, which automatically includes network and device logs and repro steps. The SDK also integrates with a range of third-party tools used by developers, including Slack, Zapier, JIRA, Trello, Zendesk, and more.
SmatBot
smatbot.com
SmatBot, a subsidiary of ByteQuark Solutions, is a leading player in the AI-Powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users. Our omnichannel, multilingual ( 50+ languages ) AI Chatbot platform is an easy-to-use, coding-free, feature-rich tool that provides instant, real-time support across channels (website, mobile app, Messenger, Instagram, WhatsApp, etc). Some of our capabilities include: * Generating leads, * Customer support, * Answering FAQs, * Live chat * Whatsapp Marketing & Promotional Messaging * OCR scanning, * Email & SMS OTP validation * Adwords tracking, * Intent mapping * Context Based Automation Best for : * D2C e-commerce, * Education * Logistics * Real estate * Hospitality * Healthcare * Fintech
Access
theaccessgroup.com
Access is changing the face of business management software, not only in how we serve our customers, living up to our promise to give them the freedom to do more of what’s important to them, but for our people, our investors and the charities close to our hearts where we live and work. Access helps more than 100000 customers transform the way their business software is used, giving every employee the freedom to do more of what's important.
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