Castr
castr.com
Castr - An easy-to-use solution for live video streaming Castr is a professional live video streaming platform for small to enterprise businesses. It allows users to stream, host, schedule, and monetize live videos in high-quality 4K resolution using Akamai CDN. Its 24/7 dedicated tech support ensures that live events go smoothly. With Castr, users can stream buffer-free and lag-free not only to 30+ social platforms but also to their own website or app simultaneously.
C-Zentrix
c-zentrix.com
C-Zentrix is a leading Customer Experience and contact center solution provider with clients all over India, APAC, Middle East Asia, North America and Africa. It is continuously innovating and providing AI powered solutions for contact centers. C-Zentrix is specialist in Customer Experience and has experience in managing large contact centers, nationwide deployments, and integrations with numerous 3rd party solutions. They understand the need of customers and your distinct workflow. C-Zentrix has been a pioneer in crafting one of the most innovative products, a contact center in a box solution way back in 2005. Post that there has been no looking back. It offers voice, video, and digital solutions like WhatsApp, social, email, and service and lead CRM. The omnichannel solution is an all-in-one customer experience solution that has a state-of-art design and seamless integration with all available communication channels. The contact center solution comes with Drag & Drop Interactive Voice Response (IVR), Skill Based Routing, Predictive Dialing, Inbound/Outbound Call Routing, IPBX, Voice & Screen Loggers, Helpdesk CRM, Live Chat, Email management, Missed Call, and Call Blast. C-Zentrix has more than 1500+ clients and is spread across different continents with a unique focus on growth markets. C-Zentrix is aggressively bringing AI into the contact center. These solutions are providing huge cost savings and actionable insights to customers. Noteworthy are Voicebots and chatbots, Real time Assistant (Agent assist, Supervisor assist), Post call analytics, Sentiment Analysis and Summarizer.
Lumen
lumen.com
Deliver scalable customer support with a dynamic cloud contact center, agile call management, omnichannel routing, consulting and equipment from Lumen. Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.
Puzzel
puzzel.com
At Puzzel, they fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why they built Europe’s leading CX platform that helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, their CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.
Eltropy
eltropy.com
Eltropy empowers Credit Unions and Community Banks with cutting-edge solutions that ensure their communities have access to the best financial products anytime, anywhere. Our AI-powered platform offers a comprehensive suite including voice, text messaging, secure chat, video banking, co-browsing, and more to engage your communities. Whether you're looking to grow members, increase deposits, reduce delinquency, fight fraud, or reimagine your branches, Eltropy has you covered. Proudly rooted in the Community Financial Institution community, we’re here to help you thrive in the AI and digital age.
eGain
egain.com
eGain is a leading AI-powered knowledge platform designed to enhance customer engagement and improve operational efficiency across various industries. With a focus on providing trusted knowledge and process know-how, eGain offers a range of solutions that help organizations manage customer interactions effectively. Key Features: * AI Knowledge Hub: This centralized solution helps create, curate, and deliver knowledge at scale, ensuring that customer service teams have access to the right information at the right time. * Conversation Hub: eGain facilitates seamless multi-channel communication, allowing businesses to engage with customers through various platforms including chat, email, and social media. * Analytics Hub: The platform provides in-depth analytics to measure performance, customer satisfaction, and operational efficiency, enabling continuous improvement.
Vbrick
vbrick.com
Vbrick enables organizations to leverage the power of video to engage audiences with live video, to empower with on-demand video and to transform video content management and distribution business processes and capabilities.
Kloud
kloud.com
Kloud is the world’s first platform where documents and presentations become editable, interactive multimedia conversations. Kloud brings your documents to life with integrated LiveDoc technology to easily format your documents and into voice-driven movie like presentations. Businesses teams can get on the same page with nuanced, line by line feedback from members. Sync your operation team’s business objectives with LiveDoc technology. Sync your marketing language across the entire enterprise. Sync your software development and product team’s objectives when building your innovative technology. Integrate with your favorite enterprise software, like Salesforce, Google Docs, Adobe Suite, as well as your favorite project management software tool. Use LiveDoc for all your business documentation, enabling you to sync your team’s most precious asset, your team’s minds. Kloud Functions: * Turn a document into an interactive movie like presentation. You can easily add voice and mix the voice with animations. You can also dynamically insert content such as sound, video, mark, white board, text, sticky notes, etc. * Use Sync to communication asynchronously: enable non-real-time interaction of thoughts so team can intuitively work together with effective mind sharing as any ideas related to a document can now be interactively played back like a movie. Better online meeting with unlimited resolution and yet without video streaming data. KloudSync gives you un-matched online meeting experience by the best possible resolution and true color expression. Because Kloud online meeting dynamically transmit document with high resolution without using video streaming data as a result Kloud online meeting is much inexpensive. * AI based multi-channel meeting recording: Kloud meetings can be recorded with the LiveDoc content for unlimited resolution along with the screen sharing and Webcam video stream. As a result, such recorded content can be analyzed via AI engine for data mining and statistical analysis. * SyncRoom for better multi-channel communication with your customers: Kloud is the new communication platform that integrate chatting, bot based AI engine, Sync for asynchronous idea discussion, and online meeting all together within one virtual meeting room. It can be integrated with customer support software, sales force solution, and project management tools to add communication and collaboration function to the existing enterprise software. * Highest security standard: 256-bit AES session encoding, 2048-bit RSA password exchange, and Data encryption at Rest technology built in. * And more...
SessionStack
sessionstack.com
SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI, its proprietary machine-learning model, is the ideal partner for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go. Its industry-first AI capability - SessionStackAI, is backed up by best-in-class session recording and replay, instrumentation-free conversion funnels, user segmentation & segment trends, and error monitoring. SessionStack also offers co-browsing and live session collaboration. To put it simply: - AI-enhanced session data processing that gives you actionable conversion rate optimization tips - Auto capture of session data, covering iframes (same or cross-origin) & pop-ups - Zero performance impact for the end user and the app - Sensitive data management, data masking, network requests scrubbing, etc. - Private by default
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