Page 47 - Top Salesforce Alternatives

Trak

trak.co

Trak is a web-based app that has been created to simplify the life of the everyday tradesman by eliminating countless hours spent completing administrative work back at the office or after hours at home, which could be better spent on the job site. Designed for trades businesses both big and small, Trak helps to streamline jobs, which in turn promotes growth and saves time and money. It’s built by tradies for tradies, and we’re with you every step of the way. The feature-packed app provides you with the ability to: - Manage jobs from start to finish - Quote and invoice clients directly - Both manually and automatically record payments - Schedule users and jobs, and connect your job calendar with external apps - Complete and submit timesheet entries, which can then be used for job costing - Add subcontractors to your company's account (they'll only have access to the details of the jobs they're working on) - Create SWMS and report templates for your workers to complete onsite - Capture signatures on any device to show approval - Create tasks to help break up the workload - Upload files to support your quotes, invoices, notes, tasks, reports and SWMS

Hellotracks

hellotracks.com

Hellotracks is one of the leading softwares helping businesses keep track of staff activities and optimized routes in the field. The Hellotracks platform was designed for ease-of-use, reliability, and scalability, making it an enterprise-level technology available to businesses of any size. Clients use Hellotracks to schedule and manage service deliveries in a simple, cost-effective and scalable way. Businesses rely on Hellotracks to coordinate their operations on-the-go and in real-time. Hellotracks provides a powerful back-office view of your business and the web platform allows managers to dispatch and follow jobs. The Android or an iOS app allows field staff to easily access and input relevant information while customer notifications track the arrival of the service all in real-time. Hellotracks currently supports over 100+ businesses and thousands of active daily users and is trusted by businesses such as Lyft, Phillip Morris, Wheels and many more.

ServSuite

fieldroutes.com

ServSuite has been powering efficiency and growth for thousands of pest control and lawn care companies since the 1990s. In 2021, it was acquired by the #1 contractor software, ServiceTitan, to set a new standard for enterprise field service software. In 2022, as part of ServiceTitan’s acquisition of FieldRoutes, ServicePro became a part of FieldRoutes. This was done in a joint effort to ensure we are providing all our customers with best-in-class software to grow their businesses and achieve their goals. The ServSuite product has evolved to become ServSuite(R) by FieldRoutes, an enterprise solution designed to help pest control and lawn care businesses achieve unstoppable growth.

RazorSync

razorsync.com

RazorSync is a powerful yet easy-to-use software and mobile app that streamlines the business operations of your field service business. With RazorSync, you can manage customers, schedule and dispatch workers, invoice, collect payments and much more — all from your iPhone, iPad and desktop Internet browser. SIMPLIFY YOUR BUSINESS RazorSync connects your office and field workers, giving you tighter control over customer management, cash flow and employees in the field. All your data is stored in the cloud, so it’s always available from wherever you are. INCREDIBLY AFFORDABLE With 4 pricing Packages to choose from, it’s the most affordably flexible mobile field service software solution you’ll find with all the features you need. No contracts. No hidden fees. No worries. All users start with a FREE, full-access trial. DESIGNED FOR YOU RazorSync was built from the ground up for service businesses like yours. RazorSync works well for HVAC, Plumbing, Electrical, Handyman, Landscaping, Repair, Pest Control, Cleaning and many other service-based businesses. RazorSync’s powerful features include: * Scheduling and Dispatching — Intuitive drag-and-drop job scheduling makes it easy to schedule jobs and fill in openings in your workers’ schedules. * Location Tracking† — The onscreen map helps you find the closest worker, so you can schedule service quickly, reduce fuel expenses, and resolve customer needs fast. * Automatic Communication — Automatically notify field workers and customers via text message and email when a job is assigned or appointment is updated. * Mobile Invoicing — Start your pay cycle sooner by generating and sending professional-looking, branded invoices before you leave the customer’s location. * QuickBooks Integration — RazorSync seamlessly integrates with QuickBooks Online and Desktop, eliminating paper work and double entry. * Attachments — Attach any type of file—text documents, PDFs, photos, videos, signature captures and more—to service requests, work orders and customers for your reference in the field. * Signature Capture — Capture customer signatures to approve service completion prior to leaving the job site. * Quotes and Estimates — Create quotes and estimates from the field and email it to the customer with one touch. * Service Forms — Eliminate paperwork and capture the important information you need, directly on your smart device. * Recurring Jobs — For customers with weekly, biweekly or monthly needs, scheduling recurring appointments is simple and requires a single, one-time entry. * Other Calendars — RazorSync effortlessly integrates with your other Calendar applications, so your external schedules are always up to date. * Driving Directions — Arrive on time and save on fuel with in-app driving directions† that give your field workers the best route to the job site. * Payroll Management — Clock in and clock out with the tap of a finger. RazorSync’s payroll report details employee hours and locations for accurate payroll spending. * Tasks — Need to pick up a new tool or drop off something for repair? Assign small tasks like this to workers when they have free time in their schedule. * Dashboard — Gain insight and learn how to get the most of your day with a quick summary of your business operations. * Non-priority Jobs — For service that isn’t urgent, RazorSync lets you assign work with an open deadline, allowing field workers to get to it when time is available. * And much more! Schedule more jobs, get paid faster and enhance customer communication — all with RazorSync!

Fieldproxy

fieldproxy.com

Fieldproxy is a no-code platform that helps field servicing companies digitize their processes to better manage their on-ground technicians. Digital transformation for your on-ground teams at scale.

GPS Insight

gpsinsight.com

GPS Insight is a fleet management and field services company. They provide mission critical insights needed to make physical operations on the road and in the field, simpler and safer to do. GPS Insight helps customers engage their fleet by delivering innovative solutions and actionable insights. Organizations across North America turn to GPS Insight when they are sick of high fleet operating costs, are worried about safety on the roads, and have inefficiencies that waste valuable time and money. GPS Insight offers all-encompassing fleet software for organizations with fleets of vehicles, trailers, and other mobile assets. GPS Insight provides many fleet solutions to include vehicle and asset tracking, in-cab cameras, ELD, fuel cards, and much more.

Contractor+

contractorplus.app

Contractor+ is for handyman companies & over 50 categories of home service contractors. Whether you do home remodeling, general handyman work, painting, drywall, roofing, plumbing, electrical, flooring, HVAC, lawn care & landscaping, pest control, concrete, or anything else, Contractor+ makes your life easier and your business more profitable. * Itemized Estimates That WOW Clients Contractor+ offers branded construction estimates & invoices that are itemized with photos for each line item/task. Take project management a step further with access to live local material pricing from stores like The Home Depot®. A construction estimate generated with Contractor+ will impress your clients and win you more jobs. If you need a professional estimator tool to make accurate construction estimates, your search is over. * Send Invoices & Collect Payments Use the invoice maker to create invoices, having your invoices sent automatically or manually. Make an invoice before, during, or after any job with the easy invoice maker. You can even link your account to Stripe®, Square®, PayPal® and Authorize.net® for instant payments. Now you can accept cash, checks, credit cards. The ultimate payment solution for contractors. * Win More Home Remodeling Jobs with Homeowner Financing You can offer your clients financing options for home remodeling projects. Homeowners can get the home remodeling work done now and pay for it later. * Schedule & Manage Construction Projects The Job Calendar in Contractor+ makes complicated project management super-easy. View jobs scheduled for any date range & assign team members to each job site. Every job on the job schedule has a group chat to communicate and keep your team on the same page at all times. * Get All Your Supplies In One Trip Contractor+ has supply pricing from the leading construction suppliers. You can generate a shopping list for any estimate in seconds, taking the stress out of project management. * Pre-Written Client Contracts Included client contracts you can modify and attach to any estimate or invoice. You can collect your client signature before scheduling the job on the Job Calendar. * Time Clock & Mileage Log Once you've assigned team members to a job or field service on the job schedule, they'll be able to clock in and clock out using the GPS validated employee time clock. They'll also be able to track their mileage using the mileage log. This is not your ordinary time clock or mileage log, the Contractor+ time clock and mileage log was built specifically with handyman contractors in mind. * Showcase Your Projects To Field Service Clients Contractor+ allows you to quickly and easily send post inspection reports to each client. You can take after photos for every task and send a branded report with all the details that matter most. Then, automatically invite your clients to leave a review that is leveraged to help you grow your business. * Keep Track Of Your Valuable Tools The Tool Library in Contractor+ is a powerful asset management solution that uses low-cost Bluetooth Tool Tags to track any tool or tool box. Then, you can assign any tool to any team member and/or job site. * Sync Your Accounting Data With QuickBooks Everything from employee timesheets, mileage reimbursement, estimates, invoices, payments, and even supply costs are automatically synced with your QuickBooks® Online account. * True Collaboration Keeps Your Team On The Same Page At All Times You can add each of your team members and configure their level of access to optimize your business and maximize productivity. The Team Chat and Job Scheduling helps you manage your business like a PRO!

SmartKarrot

smartkarrot.com

SmartKarrot allows Customer Success and Account Management teams to handle your Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Automation). 1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies. 2. SmartKarrot's Intense focus on Automation & Playbooks allows its customers to scale efficiently. 3. SmartKarrot's New Age Design with a PLG mindset allows for a great experience for users. 4. SmartKarrot's unlimited user packages allow its clients to become truly Customer Centric, and enables great alignment within teams.

Airdocs

airdocs.io

AIRDOCS helps businesses like yours to develop targeted, engaging personalised communications and notifications by making it easy to use your in-depth customer data like gender, age, location, product purchase history and buying patterns. By being cloud-based, AIRDOCS can provide small and medium enterprises with a full suite of large-enterprise functionalities – along with the greater flexibility, speed-to-market, and lower costs needed by SMEs. AIRDOCS allows you to create messaging in different media formats (PDF, HTML, text & video), implement multi-channel delivery of print, email, SMS, and DocuSign services. Every document, email, text message, statement, contract or push notification you send is all part of the larger, ongoing conversation with your customer. Turn to AIRDOCS when your needs outgrow your capabilities. We’ll help you succeed with our multi-channel, next-generation communications cloud platform for unprecedented deployment flexibility and complete control over communications. It's so simple with AIRDOCS, the clever correspondence platform

SalesLens

saleslens.io

Boost sales and customer service with AI-powered conversational analytics. With SalesLens you can analyze all your team's conversations in one place and obtain detailed reports and analytics which pinpoint where performance improvements can be made. You can also set up automated coaching so your team can learn and improve.

Graphlogic

graphlogic.ai

Graphlogic is dedicated to revolutionising Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs).

Cust

cust.co

Elite Customer Success teams get better with Cust AI agents. AI agents enable CSMs to get to know even your smallest customers. Turns these insights into personalized success plans. Recommends the next best action across the customer journey. Cust is an autonomous customer success platform that makes high-touch experience possible for smaller customers. The platform gives companies AI agents that proactively get to know their long-tail customers. Turns these insights into a personalized success plan. Influences their decisions across the full customer journey - from onboarding to renewal.

ContactEngine

contactengine.com

ContactEngine is an award-winning proactive conversational AI technology used by large corporations across industries to automate customer communications. ContactEngine enables you to provide proactive customer service as a business - interacting with customers through the channels they’re most comfortable with, before they need to contact you. ContactEngine AI starts and runs intelligent conversations, transforming the efficiency and costs of your operations, and revolutionizing your customer experience. ContactEngine is deployed in multiple industries internationally, including telecommunications, banking, insurance, retail and utilities. Clients include Argos, Asda, British Gas, BT, DHL, Sky, TELUS, Verizon, Virgin Media, Whirlpool. ContactEngine is privately owned.

Alivo

alivo.ai

Alivo is automating customer communications, helping businesses deliver instant, personalized, and intelligent interactions that actually drive business. Its advanced AI technology enables seamless and efficient conversations, allowing businesses to expand their reach and enhance customer satisfaction. Alivo helps home service companies capture more leads, convert them quicker, and drive repeat business with an AI-powered lead management platform.

Whelp

whelp.co

Whelp reduces wait time for your customers by 60% and helps your company deliver faster, richer experiences with an AI-based Chatbot, Omnichannel Messaging, and a Unified Inbox. They also deliver the most advanced reporting to help you measure and track team and company performance for a more optimized and delightful customer support experience.

Robylon AI

robylon.ai

Robylon is an AI-powered customer support platform that can handle your company's support queries on Email, Tickets, Chat, WhatsApp, and Phone. It automates over 80% queries, improves resolution times by over 90% and helps reduce costs by over 30%. Robylon’s key value proposition: 1) 80% customer queries automatically resolved by AI agents 2) Rest 20% queries handled by our in-house human agents 3) 90% reduction in Average Handling time (AHT) and 30% reduction in costs 4) All 3 channels supported: Tickets/Emails, Voice and Chat/Social (Whatsapp, Instagram, etc.) 5) Billing only for the resolved queries 6) 40+ languages supported

Ajust

ajust.com.au

Ajust makes life better for consumers by making sure they get heard by businesses. Ajust delivers a single platform for consumers to resolve issues with thousands of businesses, all with the support of AI. Resolve complaints, cancel subscriptions, negotiate better deals and more. Next time you need to contact a business, skip the hold music and life admin - Ajust it instead.

Real Time Feedback

realtimefeedback.com

Private 2-way communication/engagement platform transforming the customer experience on location in real time. By providing a simple, non-confrontational way to give compliments and complaints through specialized QR codes, NFC Tags, Custom URLs, & more, Real Time Feedback keeps you plugged in and allows customers to become your eyes and ears. Real Time Feedback optimizes operations and engrave brand loyalty along the way. Your customers will give you Real Time Feedback during their experience; managers then receive push notifications, responding to & resolving the issue, all in real time. Real Time Feedback is NOT a survey. Surveys tell you what happened. Real Time Feedback tells you what's happening.

Quantivate

quantivate.com

Since 2005, Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives. Quantivate’s scalable technology and service solutions equip organizations of all sizes to make more strategic decisions, improve performance, and reduce costs. Quantivate was acquired by Ncontracts in 2023.

Customer Radar

customerradar.com

Unlock Your Business's True Potential with Customer Radar! In today’s competitive landscape, your reputation can be your greatest asset or your biggest challenge. Customer Radar empowers businesses to take control of their online reputation and drive growth through real-time feedback and actionable insights. Its innovative reputation management technology helps you: - Capture Direct Feedback: Understand your customers' experiences and resolve issues before they escalate. - Enhance Online Reputation: Leverage Google reviews and testimonials to build credibility and attract new customers. - Engage Your Team: Foster a customer-centric culture that drives exceptional service and satisfaction.

Cention

cention.com

Revolutionize customer interactions with Cention – the ultimate omnichannel contact center. Elevate support, automate tasks, and collaborate seamlessly. Transform your customer experience with Cention, your all-in-one solution for unparalleled communication and support. Elevate your business with a truly omnichannel platform that seamlessly integrates Chat, Email, Phone, SMS, Messaging, and Social Media, providing a comprehensive 360° view of your operations. * Responsive Customer Support: Respond to your customers on any channel, ensuring a connected and streamlined experience. Unify and collaborate your workforce across various communication channels, making it easier to handle customer responses and queries. * Automation for Efficiency: Automate, delegate, and label tasks to keep errands organized based on priority, time, and value. Implement advanced CSS capabilities such as chatbots, website FAQs, and a Knowledge Base to enhance the efficiency of your contact center. * Data-Driven Personalization: Grow your contact database with personalized data using artificial intelligence solutions. Integrate apps and processes into your contact center to better suit your business needs and support your agents with organized information through the Knowledge Base. * Efficient Errand Handling: Set up errand tags, prioritize tasks, and create personalized templates for frequently asked questions. Maximize your team's efficiency, enabling them to provide quick and effective resolutions to customer queries. * Seamless Collaboration: Allow agents to collaborate within the organization or with external experts to enhance customer query responses. Create a safe space for communication, ensuring easy information acquisition. Why Cention: * Extensive Analytics: Generate customized reports for better decision-making, including SLA times, incoming errands, and organization overviews. Keep your contact center COPC-compliant and verified by certified coordinators. * Easy and Transparent Pricing: Pay for what you use with their simple and transparent pricing structure. * Customer-Centric: Agents never have to transfer a customer again with their Omnichannel contact center software.

ITC Cloud

itccloud.com

ITC Cloud allows your organization to collaborate easily, communicate from anywhere, and focus on doing better business. Ít unified communications platform helps you free your staff from their desks with its high-quality VoIP phone service. Need to improve you customer service experience? Check out ITC Cloud CX, its dedicated call center platform that delivers the highest quality support experience and let's you optimize the way you communicate with your customers. As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. ITC Cloud gives you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. ITC Cloud takes pride in delivering the best customer experience from start to finish and beyond. ITC Cloud makes moving to the cloud easy!

injixo

injixo.com

injixo is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work. Their comprehensive platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing business needs. injixo is trusted by a global community of 200,000 users in over 30 countries worldwide, to optimize your workforce efficiency every day. InVision, the driving force behind injixo, is a multiple-time recipient of the Great Place to Work® certification, and ranks in the top 5% of the most popular companies on Kununu. This recognition highlights their culture, deeply rooted in autonomy, trust, and reason. They cultivate a learning-centric atmosphere that unleashes the full creative potential of people, embracing practices like pairing and open spaces to shape the future of work. Their committment lies in fostering an environment where they can grow and do outstanding work. This, in turn, enables them to create software for organizations to do the same for your people. injixo is a hybrid company, with people working fully remotely, from their offices, or in a combination of both. Their headquarters is in Düsseldorf, Germany, with offices in Chicago, Leipzig, London, Paris, and Utrecht.

Cresta

cresta.com

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.

Level AI

thelevel.ai

Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.

Pulsedesk

pulsedesk.com

Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’ Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support. It’s also easy to integrate third-party software, create a knowledge base, launch a client portal, and set up your own web widget in the Pulsedesk system.

HelpTree

sutherlandglobal.com

HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner. AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instant answers, tailored instructions, and email composition capabilities within the search function. When users enter a query, a new "AI Assistant" section appears above traditional search results, providing AI-powered responses and instructions, thereby streamlining processes, saving time, and enhancing user experience.

Spoke Phone

spokephone.com

Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke Phone guides employees to say the right things and collect the right information from customers, so every employee now has the skills to drive better conversations. The result is that customers get better experiences and the business gets better outcomes. To achieve this unique outcome, Spoke Phone combines traditional business phone systems, high--cost contact centers, and business process automation, and made it all easy to use on a mobile phone or desktop.

Ringflow

ringflow.com

Ringflow, the epitome of technological advancement in the realm of cloud contact centers. With its AI-powered capabilities and robust infrastructure, Ringflow sets a new standard for seamless customer interactions across multiple channels. Embrace the cutting-edge features and unparalleled efficiency of Ringflow's omnichannel experience. Stay ahead of the curve with Ringflow's state-of-the-art cloud contact center, empowering businesses to leverage the latest technologies and revolutionize customer service. Experience the future of contact centers with Ringflow, where innovation and excellence converge.

Nubitel CX

nubitel.co

An Omnichannel Cloud Contact Center Solution that offers users flexibility and scalability, which leads to a next-level Customer Experience. Manage interactions from multiple channels from a single platform.