Zoom
zoom.us
Zoom is a videotelephony software program developed by Zoom Video Communications. The free version provides a video chatting service that allows up to 100 devices at once, with a 40-minute time restriction for free accounts having meetings of three or more participants. Users have the option to upgrade by subscribing to one of its plans, with the highest allowing up to 1,000 people concurrently, with no time restriction.During the COVID-19 pandemic, there was a major increase in the use of Zoom and similar products for remote work, distance education, and online social relations.
Google Voice
voice.google.com
Google Voice is a telephone service that provides call forwarding and voicemail services, voice and text messaging, as well as U.S. and international call termination for Google Account customers in the U.S., and for G Suite customers in Canada, Denmark, France, Netherlands, Portugal, Spain, Sweden, Switzerland, and the UK. The service was launched by Google on March 11, 2009, after the company had acquired the service GrandCentral. Google Voice provides a U.S. telephone number, chosen by the user from available numbers in selected area codes, free of charge to each user account. Calls to this number are forwarded to telephone numbers that each user must configure in the account web portal. Multiple destinations may be specified that ring simultaneously for incoming calls. Service establishment requires a United States telephone number. A user may answer and receive calls on any of the ringing phones as configured in the web portal. During a received call the user may switch between the configured telephones.Users in the U.S. may place outbound calls to domestic and international destinations. Calls may be initiated from any of the configured telephones, as well as from a mobile device app, or from the account portal. As of August 2011, users in many other countries also may place outbound calls from the web-based application to domestic and international phone numbers.Many other Google Voice services—such as voicemail, free text messaging, call history, call screening, blocking of unwanted calls, and voice transcription to text of voicemail messages—are also available to U.S. residents. In terms of product integration, transcribed and audio voicemails, missed call notifications, and/or text messages can optionally be forwarded to an email account of the user's choice. Additionally, text messages can be sent and received via the familiar email or IM interface by reading and writing text messages in numbers in Google Talk respectively (PC-to-Phone texting). Google Voice multi-way videoconferencing (with support for document sharing) is now integrated with Google+ Hangouts.The service is configured and maintained by the user in a web-based application, styled after Google's e-mail service, Gmail, or with Android and iOS apps on smart phones or tablets. Google Voice currently provides free PC-to-phone calling within the United States and Canada, and PC-to-PC voice and video calling worldwide between users of the Google+ Hangouts browser plugin (available for Windows, Intel-based Mac OS X, and Linux).Almost all domestic and outbound calls to the United States (including Alaska and Hawaii) and Canada are currently free from the U.S. and Canada, and $0.01 per minute from everywhere else. International calls are billed according to a schedule posted on the Google Voice website.Late in 2009, Google Voice had approximately 1.4 million users, of which 570,000 used the service 7 days a week. This number rose markedly after Google made the transition of its Google Voice service from "invitation only" to be available to all Gmail subscribers in the United States. A Wired blog post quoted a figure of 3.5 million in 2013.Google Account customers in most other countries other than the U.S. and Canada may only access the call termination services through the integration with Google Hangouts.
Otter
otter.ai
Otter is a smart note-taking app that empowers you to remember, search, and share your voice conversations. Otter creates smart voice notes that combine audio, transcription, speaker identification, inline photos, and key phrases. It helps business people, journalists, and students to be more focused, collaborative, and efficient in meetings, interviews, lectures, and wherever important conversations happen.
Hubspot
hubspot.com
HubSpot offers a full platform of marketing, sales, customer service, and CRM software — plus the methodology, resources, and support — to help businesses grow better. Get started with free tools, and upgrade as you grow. With Marketing Hub, all your marketing tools and data are on one easy-to-use, powerful platform. You’ll save valuable time and get all the context you need to provide a personalized experience that attracts and converts the right customers at scale. Plus, marketers can keep data at the center of everything they do because Marketing Hub is built as part of the HubSpot CRM platform. When using the full CRM platform, marketers can achieve unparalleled alignment with sales to prove ROI and validate investments. Whether it’s strategies, services, or software — HubSpot allows you to scale your company, not complexity. HubSpot has everything you need to grow better.
Salesforce
salesforce.com
Salesforce.com, inc. is an American cloud-based software company headquartered in San Francisco, California. It provides (CRM) customer relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development. In 2020, Fortune magazine ranked Salesforce at number six on its 'List of Top 100 companies to work for', based on an employee survey of satisfaction.
Podium
podium.com
Podium is an all-in-one lead conversion and communication platform powered by AI and ready to integrate with the tools you already use. Over 100,000 businesses use Podium to stand out from their competition. * Podium is a communication tool that helps businesses with website conversions and customer interactions. * Reviewers frequently mention the convenience of accessing the app from any device, the ease of use, and the positive impact on customer communication and website conversions. * Users mentioned issues with customer service response times, difficulties with certain features, and dissatisfaction with the pricing and contract terms.
Zendesk
zendesk.com
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster. Zendesk also helps businesses leverage cutting-edge AI for Service teams to resolve customer issues faster and more accurately. Built on billions of CX interactions, Zendesk AI can be leveraged across the entire service experience from self-service, to agents, to admins, to help you grow and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context they need to deliver a personalized service experience on any channel, whether it's social messaging, phone or email. Zendesk brings together everything a service team needs – from personalized conversations and omnichannel case management, to AI powered workflows and agent tools, automation, and a Marketplace of 1200+ apps – all safeguarded under one roof. And our solution is easy to implement and adjust on the fly, freeing teams from requiring IT, developers and expensive partners to make ongoing changes. At Zendesk we’re on a mission to simplify the complexity of business and make it easy for companies to create meaningful connections with customers. From startups to large enterprises, we believe that intelligent, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide.
Fireflies.ai
fireflies.ai
Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Hubspot, Slack, Trello, Asana, Salesforce, and more. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Summarize: AI Super Summaries provides you with detailed meeting overviews, outlines, meeting notes, keywords and action items. Quickly track and skim through an entire meeting in 5 minutes! Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics. Integrate: Your meeting notes, transcripts, and recordings are more valuable when they are automatically synced with tools and platforms you already use. Log meeting notes, transcripts, and recordings in your CRM & collaboration apps like Salesforce, Hubspot, Slack, Zapier, and lots more. Analyze: Conversation Intelligence generates insights around talk time, topic trends, sentiment, and much more. The conversation intelligence suite allows you to identify what’s working and what is not on calls. Insights help you coach your sales team to close more deals. They help your recruiters hire top talent faster by identifying trends across candidate interviews. Your entire organization can build better products by tuning into the voice of your customer. Discover what messaging works and what doesn’t from customer and team interactions.
Apollo.io
apollo.io
Apollo is a data-first engagement platform that embeds intelligence within your workflows to help you execute, analyze, and improve on your growth strategy.
Zoho Connect
zoho.com
Bring your team together. Zoho Connect is a team collaboration software that brings people and the resources they need to one place, making it easier to get work done. * Let ideas flow freely. Start conversations with co-workers, @mention users or groups, like, comment, share, and follow posts, or start a poll and get to know what the team thinks. * Streamline workplace communication. Organize teams into groups, discuss and share ideas in real time, and work together. A user can create groups based on departments, projects, or to discuss common topics. * Instant communication, better decisions. In this fast-paced world, decisions are extremely time-sensitive. A user can use Channels to create a team chat and pool perspectives to decide the line of action faster. * Centralized archive of shared knowledge. Manuals are designed to help build a searchable knowledge base that the user’s team can draw from when needed. Using the app, they can access all their Manuals and start conversations around them. * Participate in company-level discussions. Access workplace forum discussions and share thoughts on them. A user can follow categories or posts that pique their interest and stay current on the discussions they generate. * Teamwork on the right track. For work that involves the entire team, or to maintain a personal to-do list, a user can create a board—a simple tool to help organize work. They can divide their work plan into sections and add or assign tasks under each section. Tasks can also be assigned to individual members privately outside of a board. * Carry an updated schedule. From personal appointments to team meetings to the office ping-pong tournament, a user can create events in the calendar and invite their team. * Stay informed, always. With real-time notifications from Zoho Connect, a user will never miss anything important at their workplace. * Find what you need when you need it. An old post they vaguely remember or a forum discussion—easily retrieve anything needed by using advanced search options.
Twilio
twilio.com
Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.
CallRail
callrail.com
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. CallRail is the lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use real-time insights to optimize their marketing.
Bigin
bigin.com
Bigin is a lightweight CRM built exclusively for small businesses. It comes with an easy-to-use interface that makes managing pipelines, adding notes, updating records and scheduling follow-ups easy and helps focus on what matters most - closing more deals.
Webex
webex.com
Webex Webinars (formerly Webex Events) is a scalable webinar platform that can create engaging and impactful experiences for everyone, from small sessions to massive global audiences. Make webinars inclusive, engaging, and interactive: • Encourage active participation with moderated Q&A, live polling, chat, emoji reactions, and gesture recognition • Let attendees listen in their preferred language with live interpreters included in session • Dive deeper into topics or encourage connections with breakout sessions Deliver professional and custom webinars at scale • Manage the stage and content that your audience sees before, during, and after the event • Curate the attendee registration experience with custom branding options and themes • Rehearse the entire presentation with co-panelists before going live • Accommodate up to 100,000 attendees • Reach global audiences with real-time translations in 100+ languages
GoTo
goto.com
An industry leader in online video conferencing for companies around the world, GoTo Meeting now comes as part of GoTo Connect, the all-in-one communications software built for SMBs. The Meeting solution, available to buy standalone, is trusted by millions of people every day for real time virtual communication and collaboration. Get a fast, easy and reliable professional online meeting solution that enables customers to meet face to face, connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. Nothing can match the momentum of your team or business when it’s fueled by an award-winning collaboration solution, the Meeting solution from GoTo Connect pairs productivity with flexibility to let employees work effectively anytime, anywhere on any device.
JustCall
justcall.io
JustCall: The All-in-One Business Communication Platform Connect with prospects and customers across voice, SMS, email, and WhatsApp. Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally, JustCall equips customer-facing teams to deliver flawless customer interactions fueled by real-time and post-call AI insights. Top JustCall features to watch out for: * Inbound and outbound calling * Send and receive SMS & MMS * Sales dialer (Auto, Predictive and Power dialers) * SMS Workflows * SMS Bots * Multi-level IVR * Real-time agent assist * AI-powered SMS Copilot * AI coaching * Sentiment analysis * AI call scoring * Live call monitoring * Shared WhatsApp inbox * Automatic call distribution (ACD) * 100+ CRM integrations * Business phone numbers in 70+ countries
ZoomInfo
zoominfo.com
ZoomInfo (NASDAQ: ZI) is the go-to-market platform that helps businesses find, acquire, and grow their customers. ZoomInfo delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use its data and platform to increase efficiency, align sales and marketing teams, and consolidate technology stacks. It is a recognized leader in data privacy, with industry-leading GDPR and CCPA compliance and numerous data security and privacy certifications. Specialties: GTM platform, GTM strategy, sales intelligence, conversation intelligence, marketing intelligence, sales engagement, contact data, intent data, lead generation, improved prospecting, business information, business contacts, account-based marketing (ABM), data accuracy, database hygiene, and data orchestration.
Net2Phone
net2phone.com
Net2Phone is a cloud-based business phone service provider, helping businesses drive performance through powerful uCaaS tools. Trusted by clients and partners across the globe, net2phone has disrupted the telecommunications market by delivering the highest quality phone solutions, a diverse range of advanced features, locally-based technical support, and innovations beyond a business phone connection. Request a demo of the net2phone product to see how our leading business communications tool can empower your organization.
CallHippo
callhippo.com
CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
Aircall
aircall.io
Aircall is the customer communication and engagement platform, designed for sales and support teams. It is an entirely cloud-based voice solution, easy to use, reliable and integrated with all CRMs and critical business and conversational tools such as Salesforce, HubSpot, Intercom, Slack, Gong, and many others. Through a combination of its powerful software and dedicated people, Aircall helps SMBs drive productivity and turn customer and employee satisfaction into key growth drivers. Aircall has expanded its international footprint and currently has over 700 employees from 40 nationalities spread over 6 offices and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved centaur status after securing over $100 million in annual recurring revenue earlier in 2022.
iPlum
iplum.com
iPlum is a mobile-first solution for business professionals. It works on a user's existing smartphone without changing carriers. They get a separate line with calling, texting, and phone system features. It is simple to use and backed with enterprise security controls. The platform provides HIPAA compliance for healthcare professionals and mobile communication compliance for financial and legal sector employees. A user can access advanced features like auto-attendant, extensions, call recording, transcriptions, auto-text reply, and more for their mobile line. Differentiators: * Dual Call Reliability With Voice Network Mode: iPlum can use a user's voice network to route calls with carrier-class reliability without relying on VoIP internet data, while still showing the iPlum number as Caller-ID. Alternatively, a user can switch to the default data network with Wi-Fi/3G/4G/LTE. They get the best call quality in any situation with one of the most reliable business solutions. * Team Account: Organize a team with a centralized portal. A user can add and manage iPlum users with different profiles and permissions through an online account. * Secure Texting Channels: Both regular and secure texting options are available. A user can send regular texts using their iPlum number or set up secure texting channels for compliance purposes. The other party will simply download the iPlum app and set up a free account for secure texting. This is ideal for a doctor texting their patient using a secure channel. * Business Hours: Promptly respond to calls and texts during business hours and send them directly to voicemail during non-business hours. * Auto Text Reply: Send smart business texts for missed calls or texts. A user can tell their customers they care. * Phone Tree with Auto Attendant & Virtual Extensions: Set up an Auto Attendant greeting that plays when a client calls the iPlum number. Create extensions to route these calls to the same or multiple users. * Text Archiving, Backup: The iPlum account has inbuilt enhanced privacy and data encryption protection. To back up texts for safety and future use, a user can activate the Backup Plan. * Text to Email: Options can be set up to receive texts via email when the enhanced backup plan is active. * Text Templates: For frequently sending similar texts to clients, a user can set up text templates in their iPlum app when they have the enhanced backup plan. * Voicemail Transcription: Get voicemails as easy-to-read text with audio files directly in the inbox. A user can listen to voicemails at their convenience and save audio files offline. They can update the enhanced voicemail feature online. * Call Recording: Record incoming and/or outgoing iPlum calls for business purposes. There is a free consent message that can be played for callers before recording. * Block Spam Numbers: iPlum is a business service with full privacy. There is a free feature in iPlum to block numbers from calling and texting the user. * HIPAA & HITECH Compliance: For professionals working in the compliance industry, protect client information with HIPAA and HITECH compliance. * Advanced Password Policy: The account administrator can set up an advanced password policy applicable to the primary and all sub-accounts: two-factor authentication, password complexity, password expirations, app passcode, and more. * Fax Line: Get a secure cloud-based fax line for business. A user can get a new line or port their existing fax number into iPlum.
Fathom
fathom.video
Fathom AI Notetaker is an artificial intelligence-based tool designed to revolutionize note-taking during meetings. It focuses on instantly summarizing meetings, allowing users to concentrate on the conversations instead of documenting the details. The tool works by recording, transcribing, highlighting, and summarizing key points discussed during meetings. After the meeting, Fathom provides summaries which are ready within a concise timeframe after the meeting's end.In addition to transcription and summary, Fathom also offers the option to share clips from specific parts of meetings, which can be useful for providing context to colleagues or stakeholders. Further adding to its functionality, Fathom automatically syncs meeting summaries and tasks to the user's Customer Relationship Management (CRM) software, saving users significant time on post-meeting data entry tasks. Fathom is designed to be compatible with multiple video conferencing platforms and languages, currently supporting 28 globally spoken ones, making it a flexible tool for international teams or businesses. The tool also integrates with a variety of popular workplace tools, enabling users to easily copy/paste summaries and action items into Slack, Google Docs, Gmail, or other task management programs. Client feedback highlights the tool's efficiency, ease of use, and its ability to aid in productivity and overall conversation engagement during meetings.
Grasshopper
grasshopper.com
Sound more professional and stay connected with Grasshopper, the virtual phone system designed for entrepreneurs and small businesses. Grasshopper works just like a traditional phone system, but requires no hardware and our mobile and desktop apps allow you to communicate from wherever business happens - on your cell phone, in the office, or at home. Find the perfect number to build your business identity from our inventory of local, toll free, and vanity phone numbers.With a robust set of features, you will be able to provide extensions for each department or employee on your team, transcribe voicemails and send them via email. - local, toll free or vanity numbers - port in your existing phone number - unlimited business calls and texts - forward calls to any device - unlimited extensions and custom greetings - voicemail and transcription delivered to your email - mobile apps for Android and iOS - desktop apps for your Mac or Windows computer Starting at just $26 a month, Grasshopper is the obvious choice for any small business. Try Grasshopper with a free 7- day trial.
Vonage
vonage.com
Vonage (, legal name Vonage Holdings Corp.) is an American publicly held business cloud communications provider. Headquartered in Holmdel Township, New Jersey, the company was founded in 2001 as a provider of residential telecommunications services based on voice over Internet Protocol (VoIP). As of 2020, Vonage reported consolidated revenues of $1.25 billion Through a series of acquisitions beginning in 2013, Vonage, previously a consumer-focused service provider, has expanded its presence in the business-to-business marketplace. Vonage's offering includes unified communications, contact center applications and communications APIs.
Ring4
ring4.com
The affordable & easy online business phone system. Setup your business phone number in 30 seconds and call, text and video conference in the cloud. Say goodbye to costly extra SIM cards, data plans and landlines.
8x8 Work
8x8.com
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work elevates the quality and reliability of your business communications system: - Give your business a competitive advantage with a modern cloud-based phone system. Industry-leading global coverage in over 55 countries backed by a 99.999% uptime SLA guarantee. - Get award-winning voice quality in the office or on the go, powerful analytics, and a single administration platform to manage all your locations. - Use one app for all your business communications needs. Consolidate vendors to simplify IT management and boost employee effectiveness and productivity regardless of work styles, locations, or devices. - When ready, seamlessly expand to the 8x8 XCaaS platform and let 8x8 be your one-stop shop for voice, video, chat, contact center, and APIs. - 8x8 maintains various industry-leading security and third-party compliance certifications, and our security program is designed to protect the confidentiality, integrity, and availability of our customers’ data. - 8x8 has been a leader in cloud communications for many years, and innovation runs deep in our company’s 30-year history. We have been awarded over 300 patents covering diverse aspects of our service, infrastructure, and UX design and functionality. The 8x8 Work capabilities include: - All-in-one collaboration from desktop and mobile devices with voice, video, and instant messaging. - Enterprise-grade PBX features include voicemail, transcription, business SMS/MMS, fax, emergency services, and more. - Multi-level auto-attendant and flexible call routing rules and flows. - Department-level call queues and effective queue management capabilities. - Schedule, host, and manage large video meetings with up to 500 participants from a web browser, desktop, or mobile device—live stream even larger meetings, such as company-wide meetings and town halls, directly on YouTube. - In-meeting chat, virtual backgrounds, recordings, polls, breakout rooms, live translation and closed captioning, and AI-generated post-meeting summaries for important highlights and key moments. - 1-1 or group private and public chat rooms. Set your presence status, share links and files, and quickly access previously shared documents. - Coaching and speech analytics features and actionable business insights using built-in analytics that capture historical and real-time data from all interactions. - Out-of-the-box integrations with 40+ enterprise apps, including Salesforce, ServiceNow, and Microsoft Teams. Right-fit telephony integration options for companies standardizing on the Microsoft ecosystem. - Composed, personalized experiences for key organizational roles, such as IT administrators and receptionists, to boost user productivity.
Textr Team
textrapp.com
Textr Team is a business texting and calling app that allows your team to communicate on one platform across any device. Excellent for sole proprietors, start-ups, and small businesses. Get multiple local numbers from US, Canada, United Kingdom including Toll-Free numbers for your business and bring your team members on board to call, text and more.
Freshsales
freshworks.com
Accelerate your revenue with context-driven sales Personalize engagement, shorten your sales cycle, and grow your business with Freshsales Feature packed product suite for businesses of all sizes. Refreshing cloud software your teams will love. Support | Sales | ITSM | Cloud PBX
Adversus
adversus.io
Adversus is an outbound auto dialer that helps streamline your outgoing calls, automate manual processes, and provide valuable insights. Adversus allows you to customize your dialing strategy with numerous features. Choose between Predictive, Progressive, or Manual dialing - or mix them up! Make all daytime activities easier for managers and employees with Adversus' tools for workflow improvement and time optimization.
Gong.io
gong.io
See More. Understand More. Win More. The Revenue Intelligence Platform (by Gong) transforms organizations with an accurate understanding of customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. It enables companies to capture, understand, and act on all customer interactions in a single, integrated platform Gong’s Revenue Intelligence Platform uses proprietary and patented AI technology to accurately understand customer interactions to increase visibility, drive decision-making, and align strategies in organizations to achieve successful outcomes. Thousands of innovative companies like Morningstar Inc., LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow trust Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area. G2's audience of software users has ranked Gong #1 on the ‘Top 100 Best Software Products’ list for 2021 and 2022. Gong was also recognized on seven additional G2 Best Of lists, including: #1 in Highest Satisfaction Products #1 in Top 50 Enterprise Products #1 in Top 50 Mid-Market Products Best Products for Sales Small Business Products Fastest Growing Products For more information, visit www.gong.io.
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