Native Teams

Native Teams is designed to enhance the Microsoft Teams experience by integrating advanced communication and collaboration features. This app aims to streamline workflows and improve productivity within the Teams environment. By leveraging the capabilities of Microsoft Teams, Native Teams provides users with a more comprehensive platform for unified communications and customer experience management.

Key features of Native Teams include omnichannel support, allowing users to manage interactions across voice, chat, SMS, and email directly within Teams. It also offers enterprise-grade calling features, such as call queue management, hunt groups, and advanced call monitoring tools. Additionally, Native Teams incorporates AI-powered tools to enhance customer interactions through sentiment analysis and real-time interaction summaries. The app ensures global connectivity with reliable uptime and seamless switching between platforms during service disruptions. Furthermore, it provides streamlined routing and real-time queue management to efficiently direct customer inquiries to the right agents. Advanced analytics and dashboards offer actionable insights to improve team performance and customer satisfaction.

By integrating these features, Native Teams transforms Microsoft Teams into a robust platform for both unified communications and customer experience management, making it an ideal solution for businesses seeking to enhance their collaboration and customer service capabilities within a single, intuitive environment.