Page 9 - Top MarketBox Alternatives

Bluebeam

bluebeam.com

Bluebeam pushes the boundaries of innovation, developing smart, simple project efficiency and collaboration solutions for design and construction professionals worldwide. Since 2002, Bluebeam has made desktop, mobile and cloud-based solutions for paperless workflows that improve project communication and streamline processes across the entire project lifecycle. Trusted by over 3 million individuals in more than 160 countries, Bluebeam’s solutions advance the way professionals work, manage and collaborate on projects digitally. Founded in Pasadena, CA, Bluebeam has grown to include eight additional offices globally. Bluebeam is part of the Nemetschek Group.

FieldEZ

fieldez.com

FieldEZ transforms a customer’s field operations and services using digital technologies such as cloud computing, enterprise mobility, data analytics and insights, and IoT integration. It offers innovative automation solutions for CRM-based field force management applications. FieldEZ’s products and services are used by Fortune 100 companies as well as SMEs in Europe, the USA, the UK, and India. Its global customer portfolio includes Samsung, Vodafone, Dell, Adecco, ICICI Bank, Twinings, Wipro, and Emerson. FieldEZ’s cutting-edge digital initiatives benefit numerous businesses across multiple industries, including IT and Telecom, Healthcare, FMCG and Retail, Banking and Insurance, Consumer Durables, Real Estate (Smart Cities), and E-Commerce. Its integrated stack comprises: STRATEGIC CONSULTING & SERVICES: * Field Data Analytics and Insights * Data Visualization and BI Reporting * Customer Experience Transformation * Operations ROI and Value Analysis * IoT Integration PRODUCTS: * Field Services Management * Field Sales Automation * Retail Workforce Management * Marketing and Promotions Management * Attendance and Location Tracking Founded in 2011, FieldEZ Technologies is part of the $150 million portfolio of IvyCap Ventures. IDG Ventures, a global network of technology venture funds with more than $4 billion under management, is another key stakeholder in the digital technology initiatives of FieldEZ.

EFFORT

geteffort.com

EFFORT is a mobile-first, cloud-based platform designed to streamline complex workflows for organizations across various industries. Developed by Spoors, EFFORT enables users to create custom workflows, forms, and approvals efficiently, making it ideal for tasks like field data collection, inspections, and audits.

Orcatec

orcatec.com

Orcatec is an all-in-one platform designed for both office and field operations, trusted by professionals across over 40 service industries. Managing home services has never been easier with Orcatec. Whether you are a small business or a large enterprise, Orcatec provides the tools you need to manage everything in one place. Easily schedule services, dispatch teams, handle invoicing, build quotes, and track performance, all from a user-friendly interface with just a few clicks. Stay connected with your team and clients through real-time notifications, gather valuable reviews to boost your reputation, and much more. With Orcatec, everything you need to run a successful service business from start to finish is in one place, making your work easier and more efficient. Join thousands of satisfied users and take your business to the next level. Features it offers: Dispatching and Scheduling, Estimates and Sales Proposals, Invoicing, Work Order Management, Job Management and Tracking, Field Service CRM, Route and GPS Tracking, Contractor Payroll and Commissions Management, Job Costing and Expenses Tracking, Payments with Credit Card and ACH, Card Reader, Consumer Financing, Calls Tracking and Messaging, Review Management, Advanced Reporting. Here are the industries Orcatec serves: HVAC, Plumbing, Construction, Appliance Repair, Home Cleaning, Electrician, Landscaping and Lawn, Home Renovation, Handyman, Automotive, Pest Control, Custom Home Building, Garage Door, Window Cleaning, Carpet Cleaning, Pool and Spa Service, Locksmith, Fireplace and Chimney, Roofing, Water Treatment, Alarm and Security, Irrigation, Painting Contractors, Fire Safety, Junk Removal, Computer Service, Moving, Snow Removal, Air Duct Cleaning, Property Maintenance, Remodeling, Concrete, Janitorial Services, Excavation, Demolition Contractor, Tree Care, Restoration, Flooring, Tiling, Drywall, Pressure Washing.

BidClips

bidclips.com

BidClips is a platform that enables service companies to efficiently and effectively manage their sales process. BidClips empowers your home services team by giving them an all-in-one platform for easily creating quotes, communicating with customers, tracking sales, and closing deals. And with our automated follow-ups, you’ll generate more sales and keep your customers engaged. Some of the BidClips features: * Widget that integrates with your website allowing customers to immediately input their needs and get the bid process started * Pre-made and customizable bid drafts * Ability for customers to upload photos and videos to give you accurate information * List of service requests organized by status * Automated email and text follow-ups to close more deals * Allow customers to accept, schedule, and make down payments from their device at any time * Messaging tool to communicate directly with customers or internally with your team * Call scripting and service tips to help your sales team collect the right information for the job * BidClips dashboard lets you keep track of your sales performance

NuovoTeam

nuovoteam.com

NuovoTeam is an all-in-one employee app that helps organizations track and monitor their non-desk workers. NuovoTeam facilitates employee productivity tracking, communication and collaboration across your workforce. Monitor employee location, employee work hours with clock-in, clock-out, track work status and assign tasks, enable organization-wide unified contact management and make way for communication with Push-To-Talk (PTT), VoIP calling, instant messaging, video calling and group chats NuovoTeam offers the following features: - Rich Messaging Options that let non-desk workers communicate over Text, Voice or Video - Curated Contact List of Teammates and External Contacts - GeoLocation Tracking with Privacy Controls - Powerful Team Communication Options like Newsfeeds, Broadcasts and Channels - Shift Scheduling for frontline workers with Clock In/Clock out alerts and alerts - File sharing for sharing images, videos or files on the go with inbuilt viewers NuovoTeam, with data security, privacy and powerful & non-desk friendly features at its core is a great fit for industries that deal with frontline workers & mobile workforce on a day to day basis like, Logistics, Shipping, Hospitality, Construction, Manufacturing, First Responders, Healthcare, Cleaning & Homecare, Retail, Security

Remote Eye

wideum.com

Wideum develops Remote Eye, an online see-what-I-see software for technical remote support. It’s the leading platform for video assistance compatible with smart glasses and smartphones. Remote Eye can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel. REMOTE EYE SPECIAL FEATURES: - Unlimited calling. Unlimited minutes. - Unlimited minutes of recording and storage of video calls and files. - Online/Hotline personal support in less than 24 hours x 365 days. - Free training by non-presential means. - Supported languages: English, German, French, Chinese, Spanish, Italian, Japanese. - Customisation of the web platform and apps on mobile phones and glasses with customer’s logos and colours. - Creation, upload and management of customer's corporate accounts in App Store with the customized Remote Eye ® apps for mobiles. - On-premise installation available. - Integration into enterprise systems such as ERP or CRM.

ServicePower

servicepower.com

ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe.

Operix

operix.com

Operix is a field operations platform built to accelerate the businesses of specialty contractors - empowering contractors to quickly and easily complete their projects - at scale. With Operix, contractors can combine field operations with accounting systems and automate the information back to the office. From local shops to multi-state organizations, Operix allows you to manage your resources, jobs and customer experience from a single location.

BookingKoala

bookingkoala.com

BookingKoala is a cloud-based booking solution that allows users to manage appointments, track sales growth and manage marketing channels. Features include role-based dashboards, integrated coupons, email and SMS reminders, client referrals and multi-location support. Apps for iOS and Android are also available. BookingKoala provides a customer-facing dashboard that allows clients to manage and view their appointments, refer friends and buy gift cards. Clients can also access a rating tool that lets them provide feedback on service providers. The service provider dashboard displays upcoming appointments, client payments and unassigned bookings. The admin dashboard lets users manage system settings, edit staff information and change access permissions. A built-in reporting system provides data on revenue, payroll and coupon types. Users can set up several types of bookings, such as on-time or recurring appointments. Other features include system logs, cart abandonment reports and in-app notifications.

Frontu

frontu.com

Frontu empowers frontline technicians to do their job more effectively and efficiently. Available as a web and mobile app, the platform digitizes field service management operations, eliminates manual work, saves time, cuts costs, and builds clear communication channels between head office, employees and clients. In a line of work as challenging as FSM, Frontu brings clarity and enables companies to make data-driven decisions.

Kriyam.ai

kriyam.ai

Kriyam.ai is a field investigation app designed to revolutionize the way the Banking, Financial Services, and Insurance sectors conduct and manage field investigations. Its product is specifically tailored to the unique needs of BFSI companies and their vendors. By leveraging the latest AI technology and a user-friendly interface, Kriyam aims to improve data security, efficiency, accuracy, and decision-making, ultimately driving growth and reducing operational costs for its users. Key Features: * Seamless Case Management: Kriyam offers a comprehensive case management system that empowers investigators to handle complex cases efficiently. From assignment to closure, every step of the investigation process is seamlessly managed through the app, ensuring a streamlined workflow. * Real-time Collaboration: The app fosters real-time collaboration among investigation teams, field agents, and stakeholders. With secure data sharing capabilities, investigators can easily communicate, share updates, and collaborate on cases, facilitating quick resolutions and minimizing delays. * Geo-Tagging and GPS Integration: Kriyam leverages advanced geo-tagging and GPS integration, enabling precise location tracking during investigations. This feature ensures that field agents reach the right sites promptly and assists in verifying their presence at critical times. * Evidence Collection and Documentation: The app provides a comprehensive toolkit for evidence collection, including photos, videos, audio recordings, and digital documents. Investigators can easily record and attach vital evidence directly to the case file, ensuring a robust and well-documented investigation. * Secure Data Storage: Kriyam prioritizes data security and compliance. All information and evidence collected during investigations are stored in encrypted databases, safeguarding sensitive data from unauthorized access.

FieldCircle

fieldcircle.com

FieldCircle is an easy to use process management solution, which enables you to manage your field sales and service teams and their activities smarter, faster and on-the-go. Following are the core activities that can be performed using the FieldCircle mobile and web applications. FieldCircle is an everyday cloud solution, which enables you to manage your field sales and service team smarter, faster and on-the-go. From one place, you can manage: * Accounts, Estimates, Contracts and Work Orders * Jobs and tasks assigned to team members and vendors * Schedules for field visits & other activities * Custom Workflows and Forms for reporting * Notifications and reminders to stay informed * Inventory, Product, Services and Price Lists * Invoices and Payments * Reports and Dashboards

Badger Maps

badgermapping.com

Optimize and plan your Sales routes and Field Service routes with Badger Maps, a mapping and routing app designed specifically for field sales teams and field service teams. Badger Maps is a multi-stop route planner that helps you and your outside sales or field service team sell more. You can visualize all of your customers on a map, allowing you to prioritize and plan out your sales and service routes ahead of time. Badger Maps also enables a two-way, real-time integration with your CRM (Salesforce, HubSpot, Microsoft Dynamics, Zoho, Insightly, Netsuite and more) so you can access all of your customer data on-the-go. Create optimized routes with Badger Maps to meet the right customers at the right time. * Get the Fastest Routes - Optimize field sales and field service routes with multiple destinations to drive fewer miles - Add up to 100+ stops to your sales and service routes - Connect routes to your favorite navigation apps, like Waze, Google Maps, Apple Maps, or use CarPlay * Maximize your ROI with Badger Maps - Badger Maps pays for itself just through gas savings - Drive 20% less miles, save 20% on gas, and get 20% more meetings a week - Spend 50% less time on admin tasks and busy work * Always Know Where Your Customers & Prospects Are - Visualize your customer and prospect list on an interactive map - Colorize and filter your accounts by priority, next step, location, or other values - See your best opportunities and stay on top of customer follow-ups on the go * Access All Your Customer Details on the Road - Mobilize your CRM with Badger Maps and update it through your mobile device on-the-go - Stay on top of customer relationships and make informed decisions at any time - Use our two-way, real-time integrations with the most common CRMs * Capture Data From the Field Automatically - Create check-ins to record your customer meetings - Capture details including pictures, contract dates, services you completed, and more - Receive automatic weekly reports of your key sales insights * Find Leads On-the-Go - Instantly find leads based on location, industry keyword, or company name - Generate new, qualified leads in half the time - Always have a backup plan after a canceled meeting

MotionOps

motionops.com

MotionOps revolutionizes the home services industry by streamlining job scheduling, proposal preparation, employee and payroll management, expense tracking, and timesheet approval, enabling businesses to save time and boost efficiency.

Powered Now

powerednow.com

Award-winning and MTD ready (Making Tax Digital) Field management software. Invoice, quoting and scheduling app for small businesses, tradesmen, contractors and self-employed professionals. Manage your business from your iPad, iPhone and Mac. Create invoices, estimates and quotes. Manage your team’s job sheets, appointments, dairy, all securely backed up to the cloud. Powered Now is a mobile app built for plumbers, builders, electricians and more. You can invoice your clients, create great looking quotes and estimates. * Quickly create and send invoices, quotes and estimates from your iPad and iPhone with all your documents securely backed up to the cloud. Supports CIS and MTD * Create certificates and forms on the go. Including Gas and Electrical certificates. * Manage your employee's appointments and tasks with the inbuilt diary and drag and drop. * Create expenses and supplier invoices and get approval. * Track your employee’s location live using GPS. Please Note this feature can be disabled. Continued use of GPS running in the background can dramatically decrease battery life. * Capture customer's signatures and record your hours against your appointments. * Select your invoice template, add your logo and go! * Built for all mobile businesses and tradesmen including plumbers, gas engineers, electricians, tilers, carpenters and builders. * Get notified in real time when documents are opened. * Send documents to customers online and as a PDF attachment by email and text message. * Easy to use interface and quick to set up. * Handles multiple rates of tax and staged payments, surcharges and discounts calculated automatically. * Export your data for accounting and send to your accountant or bookkeeper. * Fully backed up and synchronised between devices.

Fieldcode

fieldcode.com

Fieldcode is a field service management (FSM) software that streamlines operations with Zero-Touch automation. With 20 years of global expertise, our solution automates the entire service process, from ticket creation to technician deployment, eliminating the need for manual intervention and taking the pressure off dispatchers. As the most cost-efficient option on the market, Fieldcode offers flexible per-user pricing and intelligent service management to help businesses maximize efficiency and enhance customer satisfaction. The features are designed to help you effectively manage the day-to-day activities and provide guidance through each service intervention: - The user-friendly interface allows for a structured view of the tasks - The user can provide all necessary task-related information such as date, place, contact persons, task description, additional documents, and more - All data related to an event is entered in the form of a report and synchronized on the back-end upon completion - Offline reported data are stored and transferred automatically as soon as the user is connected again. In this way, the field service teams can report events and their status at any time even when there is no internet connection - Keep track of the time spent on each task and working time in general - Track the progress when solving tasks - Report task performance and task completion by collecting all relevant documentation

Salesflo Engage

salesflo.com

Salesflo Engage is a smart retail platform that enhances retail experience where merchandize is always perfectly displayed, employees are empowered to sell, and all stakeholders have the insights to optimize their order-booker journeys. The purpose of this software is to simplify the management of daily tasks as it integrates retail stores’ data and order-bookers activity for a seamless process of order-booking in order to expedite product delivery owing to the distribution process. It thereby gives complete visibility and consolidation of touch point information, all in one place.

FaultFixers

faultfixers.com

FaultFixers is a mobile and desktop application that helps streamline the workflow processes in property and facilities management so teams know exactly what to do and when. It is re-inventing the traditional CAFM, combining customer-to-client maintenance and workforce management software with much-needed automation and self-service as standard, resulting in reduced costs and increased uptime for your facilities.

Inphonite

inphonite.com

With over 20 years experience, Inphonite is the solution provider of choice. Sending millions of messages every day for healthcare organizations, businesses, educational institutions, and government agencies. We provide you with leading automated messaging and appointment reminder software that adapts to the needs of your business, helping you reduce your workload, decrease appointment no-shows, and strengthen the relationships you have with your customers. Inphonite is a completely automated messaging system that can be used to send phone, text, or email messages. These notifications can be used to send appointment reminders, recalls, prescription notices, lab results, and more. Our platform integrates with virtually any database to transfer information in a secure manner and is completely HIPAA compliant.

Bizipro

mybizipro.com

At the forefront of technological innovation, Bizipro empowers businesses across all industries to harness the power of AI and automation for optimized operations and sustainable growth. Crafted by seasoned professionals to enhance your operations, we understand the challenges small businesses face in navigating an ever-evolving landscape. Our custom proprietary AI technology is designed to significantly reduce workloads—by up to 50%—and generate qualified leads on autopilot, all while cutting operational expenses. Many small businesses struggle with managing the myriad costs, tasks, and responsibilities that come with scaling their operations. Bizipro bridges this gap by providing comprehensive AI solutions that take on the heavy lifting, automating critical business processes and lead generation. This allows you to focus on what truly matters: building relationships and driving sales. Recognizing that every business has unique needs, we offer tailored end-to-end solutions that cater to individual requirements. Whether you’re a solo entrepreneur, a sales team, or a coaching organization, our innovative systems and services deliver significant time and cost savings, along with revenue growth. Partner with Bizipro to unlock your business's potential and pave the way for unparalleled success.

Agendize

agendize.com

Agendize is an online appointment scheduling and customer engagement solution, designed for demanding businesses that want to automate their customer journeys and deliver unique experiences. With Agendize, you can : - Create fully customizable cross-channel customer journeys. - Stay visible and available 24/7, while saving time. - Automatically animate your customers throughout their lifecycle. - Build customer loyalty and measure customer engagement. - Stimulate your company's growth.

Omnibasis

omnibasis.com

Omnibasis: Integrated business operating system (IBOS) for your business to run your sales, marketing, commerce, and operations powered by AI. Omnibasis is engineered for the enterprise, large and small, and powered by AI and Blockchain software. Within hours you can go from Apps to Business Operating System. Replace your patchwork of cloud applications, legacy tools, and paper-based processes with one operating system for your entire business from Omnibasis. Omnibasis is the operating system for your business, with the “modern” system of transactions and business networks. With one integrated platform, your business, small and large can get up and running within hours on the Omnibasis platform. You choose the solutions you want to deploy and configure them to fit your needs.

Aardvark

vark.io

Aardvark is a state-of-the-art SMS (Short Message Service) communication tool, designed to offer businesses and individuals a seamless and integrated texting experience. What sets Aardvark apart is its ability to integrate with a range of popular platforms, each enhancing its functionality: * Google Calendar & Outlook: These integrations are primarily for calendar syncing. Users can schedule and receive SMS reminders for their events and appointments, ensuring they never miss an important date. * HubSpot & Pipedrive: Aardvark's integration with these CRMs is a game-changer for sales and marketing professionals. When a representative is scheduled to meet with a contact, Aardvark automatically personalizes the messages based on lead information from the CRM. It pulls the phone number of the contact, allowing the rep to effortlessly text them about the upcoming meeting or any other relevant communication. * Zoom Meetings: This integration allows users to receive SMS notifications for upcoming Zoom meetings and to send out SMS invites with direct Zoom links. By bridging the gap between SMS communication and essential business tools, Aardvark ensures its users have a comprehensive communication solution. Whether it's for personalized marketing campaigns, efficient customer service, or timely reminders, Aardvark is equipped to handle it all.

Book4Time

book4time.com

Book4Time is a global provider of a cloud-based all-in-one management solution for spa and wellness businesses in over 100 countries. Founded in 2004 by Roger Sholanki and named one of PROFIT 500 Canada's Fastest Growing Companies, Book4Time is a Canadian company and the preferred solution for several of the world's largest and most prestigious beauty and wellness brands on a global scale, with a market reach of over 20 million consumers, managing more than $1.5 billion in annual transaction volume. It is an innovator by nature and continually pushes the boundaries of what’s possible. Whether it is reinventing what drives the spa industry or turning its insights into new unsolved challenges, it is always looking ahead to what’s coming up. Book4Time has increasingly served top luxury hotels’ spas from all over the globe since 2004 and continues to expand its customer base, always innovating and staying one step ahead of the rest of the spa management software providers.

AppointmentReminders.com

appointmentreminders.com

AppointmentReminders.com is a U.S. based company headquartered in Denver Colorado. We operate in the U.S. and Canada. Although we specialize in HIPAA Compliant reminders, we work with many types of businesses from very small, independently operated companies to large multi-location medical offices. We have been in operation since 2012 and have grown substantially within that time and continue to grow and expand our capabilities. We do not require contracts, and do not have any setup fees. We believe that by offering a high-quality product at a reasonable price with an emphasis on individual customer service, you will be more likely to stick around and use us. If you are not happy with us for any reason, or the service is just not working for you, you don’t pay. We also have a strict no-sharing policy when it comes to sharing any information about

Emitrr

emitrr.com

Emitrr is a complete customer interaction and engagement platform that helps small businesses automate day-to-day tasks - estimate follow-up, appointment reminders, review requests, scheduling, intake, and more. With Emitrr, small businesses can spend time growing their business by bringing everything under one platform - Reputation, Text messaging, Phone Systems, Forms, Customer Engagement, and more.

Ezist

ezist.net

Simplify your home appliances, electronics, and automobile management and repairs with Ezist. Schedule repairs, track history, and get warranty alerts. Ezist is an innovative platform designed to streamline and enhance the maintenance and service management of products and assets for manufacturers, service providers, and consumers. With a robust suite of features, Ezist is the go-to solution for effective product management, asset management, work order management, and maintenance management. Key Features: * Device Management System: Easily manage your devices including gadgets, appliances, and automobiles with their advanced Device Management software. Effortlessly create listings for each product with critical details such as Device type, Brand, Model, Serial number, Purchase receipt, and Warranty details. * Receipt and Invoice Management: Say goodbye to the hassle of rummaging through the trash or struggling to find old receipts with their innovative receipt-keeping app. Store and locate all your purchased receipts in one secure place for easy access through their Receipt Management App. * Warranty Management Software: Experience digitalized, organized, and fully accessible warranty information at your fingertips with Ezist, your Warranty Management Software. Receive automated alerts about product warranty expiration, ensuring you take advantage of potential replacements, repairs, or refunds through their state-of-the-art Warranty Management Software. * Community Networking: Unlock professional connections within their thriving community, making Ezist not just a Device Management app but also a Gadget, Appliance, and Automotive Management system. Learn and share insights about your favorite cars, gadgets, and more with like-minded enthusiasts on this Device Management software. * Manufacturer Updates: Stay informed with the latest updates from manufacturers about repairs, bugs, security standards, patches, replacement options, software updates, and maintenance services. * Product History Tracking: With their efficient Product History Tracking feature, you can track the history of your products, including repairs, updates, and other crucial information. * Virtual Diagnostics and Support: Revolutionize customer support with remote diagnostics for your devices through Ezist, your trusted Gadgets, Appliances, and Automotive Management system.

ConnectFSM

connectfsm.co.uk

ConnectFSM empowers businesses within your sector to reach their full potential. ConnectFSM's solution liberates management and administrative personnel from the burdensome paperwork tied to service and engineering team management. This allows your team to dedicate more time to activities that boost productivity and profitability.

Plutomen

pluto-men.com

An agile and technologically-equipped frontline workforce is the need of the hour for industrial enterprises. Plutomen is a frontline operational platform that provides AR solutions to industrial enterprises for frontline digitalization. They help knowledge enhancement of your frontline through AR powered Remote Visual Assistance, Work Instructions, and 3D Training. Their platform helps industrial customers improve productivity, enable faster resolution, reduce operational costs, and maximize revenue growth while promoting sustainability and worker safety. They believe in the digital empowerment of industrial frontline teams to help them embrace and capitalize on the benefits of Industry 4.0. With more 8+ years of experience in servicing and consulting clients in XR, they provide enterprise solutions for sectors such as Manufacturing, Telecom, IT Infrastructure, Automotive, and so on. They have served the leading industry players like Wipro Limited, Adani, Sterlite Tech, L&T, PwC, Virtusa, Honeywell, Arvind Envisol, etc. Headquartered in Ahmedabad, India, they are among the leading developers of AR solutions for Industrial Enterprises. Their integrated platform serves as a one-stop-shop for remote assistance-based needs of B2B companies. They provide three products that help enterprises start your digitalization journey with XR – * Plutomen Connect: AR powered remote assistance & video-collaboration based platform that enables your frontline workforce to connect with your experts instantly. * Plutomen Workflow: Assisted Reality powered work assistance platform for accessing digital work instructions that streamlines workforce knowledge. * Plutomen Assist: XR-powered self-assistance & platform for next-gen workforce immersive training, digitalization of the process, and providing an interactive knowledge repository.