Benefits support software, also known as benefits communication or benefits decision support software, is designed to help employees maximize their benefits. These systems educate employees about their benefit options, such as insurance plans and any changes, and provide guidance throughout the enrollment process. Organizations and HR departments use these solutions to streamline communication about benefits and simplify the enrollment process, saving time and money. Benefits support products often feature employee portals and self-service options that allow employees to view, update, and manage their personal information, documents, and plans. HR departments are the primary users of these systems, which assist HR managers in administering benefits packages. Some benefits support software also helps companies comply with federal and local regulations, such as the Affordable Care Act (ACA) and the Health Insurance Portability and Accountability Act (HIPAA). These tools often provide a network of channel partners and/or integrate with a business’s benefits administration software.
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