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VOCA is a comprehensive platform designed to enhance customer interaction and engagement. It integrates seamlessly with Microsoft Teams, leveraging Azure's infrastructure to provide a robust and reliable contact center solution. VOCA's key features include multi-channel integration, allowing users to manage voice, email, and webchat interactions from a single interface. It also offers advanced call routing capabilities, such as skill-based routing, which ensures that calls are directed to the most suitable agents based on their expertise.

VOCA incorporates conversational AI, enabling automated handling of routine customer inquiries and freeing agents to focus on more complex issues. The platform includes a no-code flow designer, allowing users to create custom call flows and automate connections to various systems. Additionally, VOCA supports CRM integration, which helps personalize customer experiences by providing agents with access to relevant customer data.

The app provides real-time dashboards and historical reports, offering insights into service patterns, queue activity, and customer interactions. This data helps supervisors optimize agent performance and improve overall customer satisfaction. VOCA is designed to be scalable and flexible, accommodating a limitless number of agents and supervisors, making it suitable for organizations of all sizes. Its integration with Microsoft Teams ensures compliance with enterprise standards, enhancing reliability and trust in sensitive data handling.

Voca gives Vietnamese students a smart foreign language solution, helping you learn to overcome all barriers in conquering English. Voca's solution given: 1. Innovation of learning methods: On Voca, each language skill learners will have access to different learning methods instead of hugging as traditional English learning ways. Each lesson is designed by VOCA through interesting learning games that make language learning easier to learn and easier to remember. With the tools and methods of teaching online language, learning English is no longer a boring, repetitive process but becomes an interesting and attractive experience for everyone. 2. Overcoming limitations through technology: With the strength of the technological team, Fancken (VOCA Project Management Company) is a pioneer in Vietnam to successfully build an online English education model to help solve the limitations of traditional English learning as well as help learners have access to language learning easier and more effectively. Now, whether you are anywhere, urban or rural, living in Vietnam or studying abroad, you can learn English, just a device with an internet connection. 3. Create personalized learning experience: each of us is unique; We learn language in different ways. English courses on Voca are designed to adapt to each person's learning needs, classmates can choose to learn English according to each skill, route, needs, or English programs.

Website: voca.vn

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VOCA

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