Iokoo

Iokoo is an Artificial Intelligence (AI) tool designed to provide immediate solutions for a wide array of IT needs such as troubleshooting breakdowns, offering advice, enhancing mobility, and productivity among other things. The service is available on a 24/7 basis and is accessible via both mobile and desktop platforms, supporting multiple languages. Iokoo not only assists with solving IT problems but also generates self-resolution solutions for IT incidents. The tool is especially useful for small businesses aiming to address IT issues promptly without delays. Iokoo uses a hybrid approach, combining AI and human expertise to provide the most relevant solutions. The AI engages in a conversational interaction with the users, asking probing questions to understand the problem better. If needed, users can opt to be connected to a human IT technician who can take over and resolve the issues. There is an option to subscribe monthly or annually for the service. In addition to the AI support, Iokoo provides tickets for purchasing human technician interventions. The platform promises a quick response from its customer service within 15 minutes upon buying an incident ticket during working hours. Overall, Iokoo provides an innovative, pragmatic solution for IT support.